Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North's Patina Group is a distinguished leader in the premium segment of the restaurant and catering industry, managing renowned dining establishments and food service operations at prestigious venues such as Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Recently recognized as one of America's Top 25 restaurant groups by Nation's Restaurant News, Patina Group represents a commitment to culinary excellence and exceptional guest experiences. Operating under the larger Delaware North umbrella, this global, family-owned company boasts over 100 years of history in the hospitality sector, spanning various iconic locations including sports arenas, national parks, casinos, and more. Delaware North emphasizes not just employment but cultivating careers with opportunities for growth, success, and a supportive team environment across multiple verticals including restaurants, hotels, gaming, and retail.
The Restaurant Manager position at Hencraft, the newest quick service concept in Buffalo, New York, offers an exciting and dynamic opportunity to lead daily operations in a fast-paced, high-energy atmosphere. This role demands a hands-on leader who is actively engaged on the floor, both front and back of house, driving exceptional service standards and ensuring an efficient and welcoming guest experience from order placement to delivery. This highly guest-facing position involves direct interaction with patrons, coaching and motivating team members, expediting orders, resolving guest concerns promptly, and maintaining quality, speed, and accuracy throughout peak service periods.
The ideal candidate should thrive in quick-service or fast-casual restaurant environments and maintain a visible presence to foster teamwork, uphold positive guest relations, and contribute to a vibrant and productive workplace culture. With a base salary of $62,354 per year complemented by an annual bonus plan based on company and individual performance or an uncapped sales incentive plan, this role offers competitive compensation. The position further includes comprehensive benefits such as medical, dental, vision insurance, 401(k) with company match, paid vacation, parental leave, tuition reimbursement, and generous discounts, underscoring Delaware North's commitment to employee well-being and career development.
Joining Delaware North means becoming part of a legacy marked by innovation, inclusivity, and dedication to hospitality. This role presents a unique chance to grow professionally while contributing your leadership expertise to a thriving new concept. If you are a motivated hospitality professional passionate about delivering exceptional service, building high-performing teams, and creating memorable guest experiences in a fast-moving environment, the Restaurant Manager role at Hencraft invites you to apply and be an integral part of Delaware North's continued success and growth.
The Restaurant Manager position at Hencraft, the newest quick service concept in Buffalo, New York, offers an exciting and dynamic opportunity to lead daily operations in a fast-paced, high-energy atmosphere. This role demands a hands-on leader who is actively engaged on the floor, both front and back of house, driving exceptional service standards and ensuring an efficient and welcoming guest experience from order placement to delivery. This highly guest-facing position involves direct interaction with patrons, coaching and motivating team members, expediting orders, resolving guest concerns promptly, and maintaining quality, speed, and accuracy throughout peak service periods.
The ideal candidate should thrive in quick-service or fast-casual restaurant environments and maintain a visible presence to foster teamwork, uphold positive guest relations, and contribute to a vibrant and productive workplace culture. With a base salary of $62,354 per year complemented by an annual bonus plan based on company and individual performance or an uncapped sales incentive plan, this role offers competitive compensation. The position further includes comprehensive benefits such as medical, dental, vision insurance, 401(k) with company match, paid vacation, parental leave, tuition reimbursement, and generous discounts, underscoring Delaware North's commitment to employee well-being and career development.
Joining Delaware North means becoming part of a legacy marked by innovation, inclusivity, and dedication to hospitality. This role presents a unique chance to grow professionally while contributing your leadership expertise to a thriving new concept. If you are a motivated hospitality professional passionate about delivering exceptional service, building high-performing teams, and creating memorable guest experiences in a fast-moving environment, the Restaurant Manager role at Hencraft invites you to apply and be an integral part of Delaware North's continued success and growth.
Job Requirements
- Minimum of 2 years of restaurant management or assistant management experience
- Experience managing budgets, cost control, and inventory
- Understanding of profit and loss statements
- Strong leadership skills
- Knowledge of food service standards and health regulations
- Proficient computer skills including Microsoft Word, Outlook, Excel
- Ability to obtain ServSafe and other food safety certifications
- Flexible schedule availability
Job Qualifications
- Minimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment with experience managing budgets, cost control, inventory, and an understanding of P&L's
- Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members
- Knowledge of food and beverage service standards, health regulations, and safety procedures
- Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems
- Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
- Capacity to work a flexible schedule to accommodate business levels
Job Duties
- Oversee daily quick service restaurant operations, ensuring efficient, fast-paced service and seamless coordination across all front- and back-of-house functions
- Train, motivate, and develop team members to maintain high performance and professionalism
- Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
- Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
- Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
- Monitor and enforce health, safety, and sanitation standards in compliance with regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
