Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Annual performance bonus
paid vacation days
Paid parental bonding leave
Job Description
Delaware North's Patina Group is a distinguished leader in the premium segment of the restaurant and catering industry, with a rich history spanning over 100 years as part of a global, family-owned company. Operating renowned restaurants and managing catering and food service operations at prestigious venues such as Lincoln Center, Walt Disney World®, Disneyland®, the Empire State Building, Grand Central Station, and The Metropolitan Opera, Patina Group has established a reputation for excellence and innovation in hospitality. Recently recognized as one of America’s Top 25 restaurant groups by Nation’s Restaurant News, Patina Group embodies a commitment to delivering exceptional dining experiences and fostering a positive work culture. Their expansive operations provide unique opportunities for growth, offering career paths across various sectors including restaurants, hotels, sports, gaming, and retail.
The Patina Group team within Delaware North is currently seeking a dynamic and hands-on Restaurant Manager to join their newest quick service concept, Hencraft, located in Buffalo, New York. This role is designed for an engaging leader who thrives in a high-energy, fast-paced, quick-service environment and is highly guest-facing. The Restaurant Manager will play a critical role in leading daily restaurant operations, overseeing both the front and back of house with a strong presence and active involvement. This position requires managing peak service times with professionalism and efficiency, ensuring speed, accuracy, and quality in every customer interaction from order placement to delivery.
The ideal candidate is someone who leads by example and is comfortable stepping into any operational area as needed, whether that involves coaching team members, expediting orders, or resolving guest concerns in real time. This role demands a motivated hospitality professional passionate about exceptional customer service, team building, and fostering an upbeat and energetic atmosphere that encourages repeat business from both guests and staff. The Restaurant Manager is instrumental in maintaining high service standards, supporting and motivating team members, and ensuring compliance with health and safety regulations.
Hencraft’s Restaurant Manager will be compensated with an anticipated base salary of $62,354 annually, accompanied by an annual bonus plan linked to company and individual performance or an uncapped sales incentive plan based on role. Additionally, Delaware North offers an extensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, parental bonding leave, tuition and professional certification reimbursement, and generous discounts at many affiliated hotels and resorts. This comprehensive compensation and benefits framework is designed to support the personal and professional growth of their team members, exemplifying Delaware North’s commitment to their people and their futures.
If you are a hands-on leader who enjoys direct guest engagement and fostering high-performing teams in a fast-moving quick service environment, this opportunity at Hencraft offers a chance to lead with impact, drive operational excellence, and contribute to a legacy of hospitality excellence within a globally respected company.
The Patina Group team within Delaware North is currently seeking a dynamic and hands-on Restaurant Manager to join their newest quick service concept, Hencraft, located in Buffalo, New York. This role is designed for an engaging leader who thrives in a high-energy, fast-paced, quick-service environment and is highly guest-facing. The Restaurant Manager will play a critical role in leading daily restaurant operations, overseeing both the front and back of house with a strong presence and active involvement. This position requires managing peak service times with professionalism and efficiency, ensuring speed, accuracy, and quality in every customer interaction from order placement to delivery.
The ideal candidate is someone who leads by example and is comfortable stepping into any operational area as needed, whether that involves coaching team members, expediting orders, or resolving guest concerns in real time. This role demands a motivated hospitality professional passionate about exceptional customer service, team building, and fostering an upbeat and energetic atmosphere that encourages repeat business from both guests and staff. The Restaurant Manager is instrumental in maintaining high service standards, supporting and motivating team members, and ensuring compliance with health and safety regulations.
Hencraft’s Restaurant Manager will be compensated with an anticipated base salary of $62,354 annually, accompanied by an annual bonus plan linked to company and individual performance or an uncapped sales incentive plan based on role. Additionally, Delaware North offers an extensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, parental bonding leave, tuition and professional certification reimbursement, and generous discounts at many affiliated hotels and resorts. This comprehensive compensation and benefits framework is designed to support the personal and professional growth of their team members, exemplifying Delaware North’s commitment to their people and their futures.
If you are a hands-on leader who enjoys direct guest engagement and fostering high-performing teams in a fast-moving quick service environment, this opportunity at Hencraft offers a chance to lead with impact, drive operational excellence, and contribute to a legacy of hospitality excellence within a globally respected company.
Job Requirements
- Minimum of 2 years experience as a restaurant manager, assistant manager, or similar role
- Experience managing budgets, cost control, inventory, and understanding of profit and loss statements
- Strong leadership and interpersonal skills
- Knowledge of food and beverage service standards, health regulations, and safety procedures
- Financial acumen and computer proficiency including Word, Outlook, Excel, and point of sale systems
- Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
- Capacity to work a flexible schedule to accommodate business levels
Job Qualifications
- Minimum of 2 years of experience as a restaurant manager, assistant manager, or similar role
- Experience managing budgets, cost control, inventory, and understanding of profit and loss statements
- Strong leadership and interpersonal skills with ability to foster teamwork and motivate others
- Knowledge of food and beverage service standards, health regulations, and safety procedures
- Financial acumen and proficient computer skills including Word, Outlook, Excel, and point of sale systems
- Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
Job Duties
- Oversee daily quick service restaurant operations, ensuring efficient, fast-paced service and seamless coordination across all front- and back-of-house functions
- Train, motivate, and develop team members to maintain high performance and professionalism
- Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
- Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
- Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
- Monitor and enforce health, safety, and sanitation standards in compliance with regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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