Restaurant Manager (FOH Team Lead)

The Pacific Catch, Inc. is a renowned restaurant company dedicated to delivering exceptional seafood dining experiences with a focus on hospitality and sustainability. As a part of the vibrant and growing restaurant industry, Pacific Catch has established itself by embracing core values that emphasize first-class service, environmental responsibility, and a supportive work environment. The company prides itself on attracting, nurturing, and retaining exceptional team members who are passionate about providing guests with memorable dining experiences while fostering a culture of integrity, respect, and professional growth. Pacific Catch operates with a vision that prioritizes both guest satisfaction and employee development, making it a sought-after employer in the hospitality sector.

The Front of House (FOH) Team Leader position at Pacific Catch, Inc. is a full-time role ideal for experienced restaurant leaders who are committed to upholding the highest standards of hospitality and guest service. Reporting directly to the General Manager, the FOH Team Leader plays a pivotal role in managing restaurant operations, ensuring the smooth delivery of services, and leading the front-of-house staff with confidence and care. This leadership position requires a dedicated individual who is not only skilled in team management but also deeply committed to creating an inclusive and engaging atmosphere for both team members and guests.

In this role, the FOH Team Leader will provide direction, leadership, and mentoring to all front-of-house staff during shifts, ensuring that service is fast, accurate, and delivered with positivity and politeness. The Team Leader represents the face of Pacific Catch, greeting guests, introducing the menu, assisting with ordering, and making certain that guests’ needs are met promptly and professionally. The position demands hands-on involvement in maintaining cleanliness and organization of the dining and service areas, as well as overseeing inventory and cash control procedures. Additionally, the FOH Team Leader handles guest complaints with a professional and sincere approach, ensuring each concern is addressed satisfactorily.

This role involves completing various daily, weekly, and monthly operational, administrative, and human resources-related duties to support restaurant efficiency and compliance. The schedule is a 40-hour workweek with an additional 7.5 hours of scheduled overtime, typically averaging 5 hours weekly based on business needs. The pay scales include overtime rates, but hours are subject to distribution based on company requirements, ensuring flexibility.

The ideal candidate will have over four years of full-service restaurant hospitality experience, with at least two years in a management role within a high-volume, innovative restaurant chain similar to Pacific Catch. Proficiency in technology, including MS Office, Google Apps, Toast POS, tablets, and handheld devices, as well as familiarity with social media platforms, is essential for success in this position. A strong understanding of profit and loss statements and cost management, coupled with high personal standards and the ability to lead by example, distinguishes the top candidates. Additionally, a passion for environmental sustainability and ocean conservation aligns perfectly with Pacific Catch’s mission and values.

Physical demands include the ability to stand and move briskly for extended periods, as well as the capacity to lift up to 25 pounds. This is a dynamic and rewarding opportunity for a motivated leader to join a company that values innovation, community, and personal development in the hospitality industry.