Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $58,000.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Vision Insurance
401k with employer match
Life insurance
meals
Reduced workday hours
Paid Time Off
Job Description
Chukchansi Gold Resort & Casino is recognized as California's premier integrated resort that offers a remarkable blend of lively gaming, world-class entertainment, and luxurious accommodations. Proudly voted the Valley's number one best local employer, Chukchansi Gold has built a reputation for excellence in hospitality and entertainment, attracting thousands of guests each year. Located in the heart of the region, this resort and casino is committed to providing outstanding experiences to its patrons through its state-of-the-art gaming floors, exquisite dining options, impressive event spaces, and top-notch customer service. Its dedication to employee satisfaction and competitive compensation underscores its status as a sought-after employer in the region.
Joining the team at Chukchansi Gold means becoming part of an environment that values superior service, employee development, and innovation in hospitality. The resort offers a comprehensive benefits package valued between $43,000 to $58,000, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off, and more. Employees enjoy perks such as free and discounted meals in the Team Dining Room, holiday gifts, employee raffles, and discounts for retail memberships and local attractions like Costco, Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park. This fosters a positive work culture where team members feel appreciated and motivated.
The position available is a supervisory role within the Fine Dining Room, responsible for overseeing daily operations and ensuring a premium dining experience for guests. This role involves comprehensive management duties including staff development, scheduling, and seamless coordination between back-of-house and front-of-house teams. The Fine Dining Room Supervisor plays a critical role in upholding the resort's high standards for food and beverage service and customer satisfaction. By developing and mentoring team members, they ensure guests receive attentive, knowledgeable, and personalized service.
Key elements of this role are to enforce venue policies, maintain compliance with health and safety regulations, and drive a cohesive atmosphere where both guests and staff thrive. The individual in this position will collaborate closely with the Director of Food and Beverage, providing feedback and implementing strategies to enhance operational productivity and guest retention. They are charged with maintaining a luxury experience in the venue, facilitating smooth service flow, and preparing their team with current knowledge about specials, cocktails, wines, and promotions.
This leadership role requires strong communication skills, professionalism, and a proactive mindset to inspire the team and maintain organizational standards. The supervisor will oversee recruitment, training, performance evaluations, promotions, and disciplinary actions. They must also ensure accurate documentation is maintained and actively participate in departmental meetings to align with organizational goals. The environment is dynamic and fast-paced, demanding high emotional intelligence and exceptional problem-solving skills.
Overall, this is a coveted opportunity for seasoned hospitality professionals with a passion for fine dining and guest service excellence to join a top employer recognized throughout the Valley for its employee-centric culture and commitment to outstanding guest experiences. This role promises not just a job but a rewarding career path within a prestigious resort where growth and success are genuinely supported.
Joining the team at Chukchansi Gold means becoming part of an environment that values superior service, employee development, and innovation in hospitality. The resort offers a comprehensive benefits package valued between $43,000 to $58,000, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off, and more. Employees enjoy perks such as free and discounted meals in the Team Dining Room, holiday gifts, employee raffles, and discounts for retail memberships and local attractions like Costco, Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park. This fosters a positive work culture where team members feel appreciated and motivated.
The position available is a supervisory role within the Fine Dining Room, responsible for overseeing daily operations and ensuring a premium dining experience for guests. This role involves comprehensive management duties including staff development, scheduling, and seamless coordination between back-of-house and front-of-house teams. The Fine Dining Room Supervisor plays a critical role in upholding the resort's high standards for food and beverage service and customer satisfaction. By developing and mentoring team members, they ensure guests receive attentive, knowledgeable, and personalized service.
Key elements of this role are to enforce venue policies, maintain compliance with health and safety regulations, and drive a cohesive atmosphere where both guests and staff thrive. The individual in this position will collaborate closely with the Director of Food and Beverage, providing feedback and implementing strategies to enhance operational productivity and guest retention. They are charged with maintaining a luxury experience in the venue, facilitating smooth service flow, and preparing their team with current knowledge about specials, cocktails, wines, and promotions.
This leadership role requires strong communication skills, professionalism, and a proactive mindset to inspire the team and maintain organizational standards. The supervisor will oversee recruitment, training, performance evaluations, promotions, and disciplinary actions. They must also ensure accurate documentation is maintained and actively participate in departmental meetings to align with organizational goals. The environment is dynamic and fast-paced, demanding high emotional intelligence and exceptional problem-solving skills.
Overall, this is a coveted opportunity for seasoned hospitality professionals with a passion for fine dining and guest service excellence to join a top employer recognized throughout the Valley for its employee-centric culture and commitment to outstanding guest experiences. This role promises not just a job but a rewarding career path within a prestigious resort where growth and success are genuinely supported.
Job Requirements
- High school diploma or GED
- minimum 5 years fine dining service experience
- at least 2 years as maitre'd or head waiter in a fine dining environment
- excellent communication skills
- superior customer relations skills
- strong understanding of wines, cocktails, food preparation techniques and steps of service
- ability to respond to guest inquiries and complaints
- ability to present information effectively to top management
- ability to perform basic math operations
- ability to define problems, collect data and draw valid conclusions
- ability to work under pressure and maintain attention to detail
- regular attendance and reliable work habits
Job Qualifications
- High school diploma or GED
- minimum 5 years fine dining service experience
- at least 2 years as maitre'd or head waiter in fine dining
- excellent communication skills
- superior customer relations skills
- strong understanding of wines, cocktails, food preparation techniques and steps of service
- ability to respond to common guest inquiries and complaints
- ability to present information effectively to management
- mathematical skills including addition, subtraction, multiplication and division
- problem definition, data collection and conclusion drawing skills
- ability to work under pressure while maintaining positive outlook
- organizational and time management skills
Job Duties
- Interact effectively with the public and team members
- perform excellent customer service at all times
- handle guests professionally greeting, seating, taking reservations and interacting with service levels
- formulate, administer and enforce venue policies and performance standards
- ensure departmental compliance with Federal and State laws governing food
- confer with Director of Food and Beverage to review team member concerns
- maintain compliance with health and sanitation standards including food safety certification
- develop a team environment fostering positive FOH/BOH relationships
- maintain appropriate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining team members
- develop staff in upsell techniques, cocktail/wine knowledge, and food preparation understanding
- manage flow of the restaurant and server stations
- facilitate pre-shift briefings on specials, cocktails, and promotions
- ensure a luxury experience consistently
- attend and organize departmental meetings
- maintain accurate departmental records and reports
- supervise all aspects of FOH operations
- may work in other food and beverage venues temporarily
- perform any reasonable management requests
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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