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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $58,000.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Vision Insurance
401k with employer match
Life insurance
meals
Reduced workday hours
Paid Time Off
Job Description
Chukchansi Gold Resort & Casino is recognized as California's premier integrated resort that offers a remarkable blend of lively gaming, world-class entertainment, and luxurious accommodations. Proudly voted the Valley's number one best local employer, Chukchansi Gold has built a reputation for excellence in hospitality and entertainment, attracting thousands of guests each year. Located in the heart of the region, this resort and casino is committed to providing outstanding experiences to its patrons through its state-of-the-art gaming floors, exquisite dining options, impressive event spaces, and top-notch customer service. Its dedication to employee satisfaction and competitive compensation underscores its status as a... Show More
Job Requirements
- High school diploma or GED
- minimum 5 years fine dining service experience
- at least 2 years as maitre'd or head waiter in a fine dining environment
- excellent communication skills
- superior customer relations skills
- strong understanding of wines, cocktails, food preparation techniques and steps of service
- ability to respond to guest inquiries and complaints
- ability to present information effectively to top management
- ability to perform basic math operations
- ability to define problems, collect data and draw valid conclusions
- ability to work under pressure and maintain attention to detail
- regular attendance and reliable work habits
Job Qualifications
- High school diploma or GED
- minimum 5 years fine dining service experience
- at least 2 years as maitre'd or head waiter in fine dining
- excellent communication skills
- superior customer relations skills
- strong understanding of wines, cocktails, food preparation techniques and steps of service
- ability to respond to common guest inquiries and complaints
- ability to present information effectively to management
- mathematical skills including addition, subtraction, multiplication and division
- problem definition, data collection and conclusion drawing skills
- ability to work under pressure while maintaining positive outlook
- organizational and time management skills
Job Duties
- Interact effectively with the public and team members
- perform excellent customer service at all times
- handle guests professionally greeting, seating, taking reservations and interacting with service levels
- formulate, administer and enforce venue policies and performance standards
- ensure departmental compliance with Federal and State laws governing food
- confer with Director of Food and Beverage to review team member concerns
- maintain compliance with health and sanitation standards including food safety certification
- develop a team environment fostering positive FOH/BOH relationships
- maintain appropriate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining team members
- develop staff in upsell techniques, cocktail/wine knowledge, and food preparation understanding
- manage flow of the restaurant and server stations
- facilitate pre-shift briefings on specials, cocktails, and promotions
- ensure a luxury experience consistently
- attend and organize departmental meetings
- maintain accurate departmental records and reports
- supervise all aspects of FOH operations
- may work in other food and beverage venues temporarily
- perform any reasonable management requests
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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