Restaurant Manager - Dickinson, TX

Church's Chicken is a renowned quick service restaurant chain, celebrated for its commitment to serving real comfort food that makes a meaningful difference in people's lives. With over 60 years of history, Church's Chicken has established itself as a trusted brand where hardworking individuals are given the opportunity to excel, grow, and succeed within a supportive and dynamic work environment. As a leader in the food service industry, Church's Chicken holds a prestigious position for setting standards in quality, service, and customer satisfaction. The company prides itself on its dedication to fostering an inclusive workplace and ensuring equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other factor protected by law.

The role of the General Manager at Church's Restaurant is pivotal, encompassing the overall responsibility of managing all business activities of a single restaurant location. The General Manager is dedicated to delivering an exceptional dining experience through providing friendly, fast, and accurate service, all within a clean and safe restaurant environment. This position directly reports to the Market Leader and involves supervising several team members, including Assistant Restaurant General Managers and Shift Leaders, with the number of direct reports varying based on the restaurant's volume and location. The General Manager strives to meet sales goals, manage expenses effectively, and motivate staff members to perform at their best while encouraging their professional development and engagement.

The scope of this role involves creating and maintaining a service culture that surpasses guest expectations, by ensuring every team member understands and adheres to high service standards. Responding directly to guest feedback and complaints in a courteous and thorough manner is essential, applying a 'listen, apologize, satisfy, and thank' approach to ensure guest satisfaction. The General Manager also plays a hands-on role in training and developing their teams, providing feedback, facilitating skill growth, and building a positive, rewarding workplace atmosphere where team members are motivated to excel and enjoy their work.

Operational responsibilities include ensuring compliance with all federal, state, and local laws and regulations, maintaining a clean and safe environment for guests and employees, managing budgets and expenses, overseeing inventory and equipment maintenance, and preparing comprehensive operational reports. The candidate should be comfortable working long, flexible hours, often 50 to 55 hours per week, including weekends, to maintain the smooth running of operations. Church's Chicken emphasizes a strong commitment to customer satisfaction and team development, making this position ideal for a dynamic professional eager to lead with passion and integrity in a thriving restaurant setting.