Restaurant Manager (Chimera 550 Madison)

Madison, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Salary

Range $80,000.00 - $90,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Structured compensation

Medical insurance

Dental Insurance

Vision Insurance

Flexible spending account

Commuter Benefits

Referral Bonus Program

Career advancement opportunities

Employee recognition awards

employee dining discounts

Paid Time Off

Job Description

Gracious Hospitality Management is an award-winning hospitality company known for its exceptional dining experiences and commitment to excellence. As the hospitality industry continues to evolve, Gracious Hospitality Management has established itself as a leader dedicated to creating memorable, immersive dining environments that appeal to discerning customers in urban destinations. With a focus on quality, innovation, and superior service, the company has earned a reputation for bringing together renowned culinary talent and cutting-edge concepts. Their newest project, 550 Madison, represents the latest and most ambitious venture to date. This project is a multi-level, 15,000-square-foot dining destination located inside the iconic Sony Building in Midtown Manhattan. It features three distinct dining concepts: the second New York location of the Michelin-starred COTE Korean Steakhouse, the all-day multi-bar and dining concept Chimera, and the intimate sushi restaurant Sushi Yoshitake, led by Michelin-starred Chef Masahiro Yoshitake. Designed by the prestigious Rockwell Group with input from Yoshio Itai for the sushi concept, 550 Madison aims to redefine immersive and transportive dining experiences in the heart of New York City.

The Restaurant Manager role at 550 Madison is an exciting opportunity for a dynamic hospitality professional looking to work in a high-profile, upscale restaurant environment. The manager is responsible for the daily administration of the restaurant, including maintaining facilities and ensuring compliance with the Department of Health regulations. This role requires strong leadership skills to build and support excellent team morale, accountability, and a customer-focused service culture. Collaborating closely with all culinary and front-of-house departments, the Restaurant Manager ensures the smooth and cost-effective operation of the restaurant. The ideal candidate will inspire team members to perform at their highest potential and create outstanding customer experiences every night. Working at 550 Madison means being part of an innovative, nuanced dining concept at the intersection of creativity and culinary mastery. New hires will receive comprehensive on-site training and will be prepared through a structured orientation and training phase well before the grand opening in Spring 2026. This organized phase includes interview screening, open call interviews, onboarding, pre-opening friends and family service events, and finally the official grand opening. The position offers a competitive salary range from $80,000 to $90,000 USD and benefits tailored to support both full-time and part-time employees, fostering a positive and rewarding work environment. By joining Gracious Hospitality Management at 550 Madison, candidates will be part of a team that values quality, teamwork, and continuous growth in one of New York City's landmark hospitality projects.

Job Requirements

Minimum education level of high school diploma or equivalent
Previous restaurant management experience preferred
Ability to read speak and understand English
Strong leadership and communication skills
Ability to maintain composure and professionalism in stressful situations
Must be reachable by email and phone
Ability to work flexible hours including weekends nights and holidays
Food Handler's Certification or ability to obtain
Knowledge of Department of Health regulations and workplace safety procedures
Familiarity with POS and restaurant management software
Must be legally allowed to serve alcohol
Certification or ability to obtain responsible alcohol service within 6 months
Physical ability to stand and walk for extended periods during shifts
Must adhere to company grooming and appearance standards
Ability to pass background check and drug screening

Job Qualifications

Ability to read speak understand follow written directions and verbal instructions in English
Must be reachable by email and able to communicate via phone
Communicates information effectively and efficiently
Excellent organizational skills and attention to detail
Possesses positive results-oriented team-player mentality
Ability to perform job duties well and maintain professionalism and composure under pressure in a high-paced and stressful environment
Knowledge of workplace safety procedures and local Department of Health standards
Food Handler’s Certification or ability to obtain
Ability to work flexible schedule including weekends nights and holidays
Familiarity with restaurant management software including POS reservations inventory Microsoft Office and Google Workspace
Working understanding of human resource principles practices and procedures
Demonstrates positive leadership characteristics and supervisory skills
Ability to effectively train others
Excellent time management skills to meet deadlines
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Strong analytical and problem-solving skills
Ability to apply principles of logical or scientific thinking to intellectual and practical problems
Ability to exercise tact courtesy and ethics with vendors co-workers and customers
Ability to maintain positive working relationships with third-party vendors
Degree in Hospitality Culinary Management or similar preferred
Ability to execute steps of service in adherence with company policy
Must be of legal age to serve alcohol
Certification for responsible alcohol service or ability to obtain within 6 months

Job Duties

Promotes core values and culture of Chimera including excellence in food and beverage service and hospitality
Liaises between front of house and culinary team during service
Provides and oversees service for VIP customers when on property
Develops positive customer relationships and addresses customer service needs
Oversees daily restaurant administration including payroll opening closing administration service floor plans daily walkthroughs
Manages hourly employees in daily responsibilities providing clear effective direction
Creates systems of accountability and provides consistent feedback coaching and disciplinary action as needed
Performs all back office POS functions including employee profile and menu creation
Plans executes and communicates all promotions and company information effectively and efficiently
Conducts Department of Health walk-throughs multiple times per day to ensure compliance and addresses violations promptly
Promotes and practices safe work habits identifies and resolves potential safety hazards documents accidents investigates root cause of safety incidents
Ensures all team members are educated on products and services
Ensures Chimera drink and food recipes and procedures are followed maintaining highest quality and consistency
Participates in community events to help meet corporate social responsibility goals
Hires trains supervises manages coaches counsels and evaluates front of house hourly employees
Acts as role model for outstanding service continuously elevates service standards embodies hospitality in daily actions
Monitors coaches encourages management team and hourly service employees to meet company service standards
Resolves team member or customer conflicts consistent with complaint handling guidelines
Builds morale and team spirit by fostering work environment where team members input is encouraged
Responsible for training new employees as assigned
Displays knowledge of Chimera brand culture and product
Demonstrates company core values of people learning culture relationships sustainability and stewardship
Maintains professional respectful behavior in contact with customers management and teammates
Presents polished personal appearance adhering to grooming standards
Adheres to all company policies procedures outlined in handbooks manuals and documents
Attends and participates in all scheduled meetings training sessions and continuing education activities
Takes care of all company property
Maintains safety cleanliness and sanitation standards
Complies with federal state and local laws and regulations