Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
flexible scheduling
Job Description
Chili's is a renowned casual dining restaurant chain that was founded in Dallas, Texas in 1975. Over the decades, Chili's has firmly established itself as a cornerstone in the casual dining industry, famous for signature menu items such as Big Mouth burgers, house-smoked ribs, flavorful fajitas, and hand-shaken margaritas. The company's success is deeply grounded in a culture of hospitality, service excellence, and community involvement. Chili's commitment is to provide every guest with the best experience possible, combining great food, memorable moments, and outstanding customer service. The brand carries a legacy of fun and a vibrant atmosphere where employees are encouraged to foster teamwork and display a genuine passion for hospitality.
The role of a Chili's Manager is pivotal in continuing this legacy. Chili's Managers are inherently wired for hospitality; they excel in making others feel special, connecting authentically with team members and guests alike. These managers thrive in a win-together culture where collaboration and going the extra mile is recognized and celebrated. The role is a perfect blend of leadership, operational expertise, and interpersonal skills. Managers lead the team through dynamic, high-energy shifts while ensuring guests have an exceptional experience on every visit. They are responsible for holding team members accountable to operational and quality standards, fostering transparency, and driving open communication within the restaurant environment. This role requires self-reflection and accountability, encouraging managers to identify the root causes of any issues while showing vulnerability and integrity.
Managers actively engage their teams by championing change, promoting restaurant initiatives, and leading with both heart and mind. They use Chili’s proven operational systems to effectively control costs and deliver strong business results. Core managerial duties include following established procedural timelines and conducting quality line checks, hiring and training team members, and nurturing their development to prepare them for higher responsibilities. Additionally, managers play a crucial role in community engagement, building relationships within the restaurant's local environment to drive guest participation and loyalty.
Fundamental to the role is the manager’s embodiment of Chili's cultural values: every guest counts, food perfection, accountability, and the idea of playing restaurant with enthusiasm and care. Managers ensure the safe handling of food and maintain the highest standards of hygiene and safety. Their leadership helps maintain Chili’s reputation as a friendly, vibrant, and exceptional dining destination. This role offers an exciting opportunity for individuals who are dependable, thrive in fast-paced environments, and possess excellent multitasking skills. With a focus on teamwork, guest engagement, and operational excellence, the Chili's Manager position is ideal for those passionate about hospitality and leadership in the restaurant industry.
The role of a Chili's Manager is pivotal in continuing this legacy. Chili's Managers are inherently wired for hospitality; they excel in making others feel special, connecting authentically with team members and guests alike. These managers thrive in a win-together culture where collaboration and going the extra mile is recognized and celebrated. The role is a perfect blend of leadership, operational expertise, and interpersonal skills. Managers lead the team through dynamic, high-energy shifts while ensuring guests have an exceptional experience on every visit. They are responsible for holding team members accountable to operational and quality standards, fostering transparency, and driving open communication within the restaurant environment. This role requires self-reflection and accountability, encouraging managers to identify the root causes of any issues while showing vulnerability and integrity.
Managers actively engage their teams by championing change, promoting restaurant initiatives, and leading with both heart and mind. They use Chili’s proven operational systems to effectively control costs and deliver strong business results. Core managerial duties include following established procedural timelines and conducting quality line checks, hiring and training team members, and nurturing their development to prepare them for higher responsibilities. Additionally, managers play a crucial role in community engagement, building relationships within the restaurant's local environment to drive guest participation and loyalty.
Fundamental to the role is the manager’s embodiment of Chili's cultural values: every guest counts, food perfection, accountability, and the idea of playing restaurant with enthusiasm and care. Managers ensure the safe handling of food and maintain the highest standards of hygiene and safety. Their leadership helps maintain Chili’s reputation as a friendly, vibrant, and exceptional dining destination. This role offers an exciting opportunity for individuals who are dependable, thrive in fast-paced environments, and possess excellent multitasking skills. With a focus on teamwork, guest engagement, and operational excellence, the Chili's Manager position is ideal for those passionate about hospitality and leadership in the restaurant industry.
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant or hospitality management preferred
- Strong leadership skills
- Excellent communication skills
- Ability to work in a fast-paced environment
- Reliable and dependable
- Ability to multitask effectively
- Knowledge of safe food handling procedures
Job Qualifications
- Previous restaurant or hospitality management experience preferred
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Excellent multitasking and organizational skills
- Ability to motivate and develop team members
- Basic understanding of food safety and sanitation practices
- High school diploma or equivalent
Job Duties
- Ensure a great guest experience
- Role model and hold team members accountable to operational and quality standards
- Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- Foster open communication between team members and management
- Influence team member behaviors by championing change and restaurant initiatives
- Lead with heart and mind
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as our manager timeline and performing quality line checks
- Hire, train, retain, and develop team members to take on larger roles
- Drive guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and cultural beliefs: Every guest counts, Food perfection, Be accountable, Play restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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