
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Employee assistance program
flexible scheduling
Job Description
Chili's is a renowned casual dining restaurant chain that has been delighting customers since its inception in Dallas, Texas in 1975. Famous for its flavorful Big Mouth burgers, house-smoked ribs, sizzling fajitas, and hand-shaken margaritas, Chili's has established itself as a leader in the casual dining industry. The brand is deeply rooted in a legacy of exceptional service, hospitality, and community involvement, which reflects in every location and interaction with its guests. Chili's is dedicated to delivering the best dining experience to every guest, every day, fostering a culture of fun that balances professionalism with an enjoyable work atmosphere. As a dynamic and thriving restaurant chain, Chili's values team collaboration, a passion for hospitality, and an engaged approach to business operations.
The role of a Chili's Manager is central to the restaurant's success and culture. This position demands a leader who is passionate about hospitality and excels in creating a welcoming environment for both Team Members and Guests. Chili's Managers are wired for hospitality; they understand the importance of making everyone feel special and foster a win-together atmosphere where teamwork and a willingness to go above and beyond are celebrated. Managers at Chili's combine energy, enthusiasm, and a results-driven mindset to lead their teams through fast-paced shifts while surpassing guest expectations and managing financial responsibilities efficiently.
Managers play a critical role in bridging the gap between the front-line Team Members and the overall management structure, ensuring operational excellence and quality standards are consistently met. This role requires a balance of leadership skills and empathy, where Managers must lead with heart and mind, champion change, and drive restaurant initiatives that influence Team Member behaviors positively. They are not only responsible for business outcomes but also for nurturing and developing their teams, hiring and training employees to take on larger roles within the organization. By fostering open communication, leading by example, and embodying Chili's core cultural beliefs — Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant — Managers help maintain the restaurant’s brand reputation and community relationships.
This full-time leadership role is ideal for individuals who thrive in a fast-paced environment, have excellent multitasking skills, and are dependable team players. Managers are pivotal in ensuring safe food handling practices, maintaining operational systems, and maximizing the use of Chili's tools and processes to control costs and optimize performance. They also focus on creating memorable guest experiences and driving guest engagement both within the restaurant and the broader community. With an emphasis on accountability, transparency, and self-reflection, the role encourages managers to identify root causes of challenges and embrace vulnerability to continuously improve themselves and their teams.
Overall, a Manager at Chili's has the unique opportunity to lead a high-energy, fun workplace that values both hard work and enjoyment. They significantly impact the success of the restaurant by blending strategic business practices with heartfelt hospitality, demonstrating that at Chili's, taking the job seriously never means taking themselves too seriously.
The role of a Chili's Manager is central to the restaurant's success and culture. This position demands a leader who is passionate about hospitality and excels in creating a welcoming environment for both Team Members and Guests. Chili's Managers are wired for hospitality; they understand the importance of making everyone feel special and foster a win-together atmosphere where teamwork and a willingness to go above and beyond are celebrated. Managers at Chili's combine energy, enthusiasm, and a results-driven mindset to lead their teams through fast-paced shifts while surpassing guest expectations and managing financial responsibilities efficiently.
Managers play a critical role in bridging the gap between the front-line Team Members and the overall management structure, ensuring operational excellence and quality standards are consistently met. This role requires a balance of leadership skills and empathy, where Managers must lead with heart and mind, champion change, and drive restaurant initiatives that influence Team Member behaviors positively. They are not only responsible for business outcomes but also for nurturing and developing their teams, hiring and training employees to take on larger roles within the organization. By fostering open communication, leading by example, and embodying Chili's core cultural beliefs — Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant — Managers help maintain the restaurant’s brand reputation and community relationships.
This full-time leadership role is ideal for individuals who thrive in a fast-paced environment, have excellent multitasking skills, and are dependable team players. Managers are pivotal in ensuring safe food handling practices, maintaining operational systems, and maximizing the use of Chili's tools and processes to control costs and optimize performance. They also focus on creating memorable guest experiences and driving guest engagement both within the restaurant and the broader community. With an emphasis on accountability, transparency, and self-reflection, the role encourages managers to identify root causes of challenges and embrace vulnerability to continuously improve themselves and their teams.
Overall, a Manager at Chili's has the unique opportunity to lead a high-energy, fun workplace that values both hard work and enjoyment. They significantly impact the success of the restaurant by blending strategic business practices with heartfelt hospitality, demonstrating that at Chili's, taking the job seriously never means taking themselves too seriously.
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of management experience in restaurant or hospitality industry
- Proven leadership capabilities with strong interpersonal skills
- Excellent communication and multitasking abilities
- Ability to work in a fast-paced environment
- Thorough understanding of food safety and operational procedures
- Strong commitment to teamwork and accountability
Job Qualifications
- High school diploma or equivalent
- Previous restaurant or hospitality management experience preferred
- Strong leadership and interpersonal skills
- Excellent communication skills
- Ability to multitask in a fast-paced environment
- Demonstrated ability to lead and develop teams
- Knowledge of safe food handling and operational systems
- Commitment to upholding company culture and values
Job Duties
- Ensure a great guest experience
- Role model and hold team members accountable to operational and quality standards
- Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- Foster open communication between team members and management
- Influence team member behaviors by championing change and restaurant initiatives
- Lead with heart and mind
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as our manager timeline and performing quality line checks
- Hire, train, retain, and develop team members to take on larger roles
- Drive guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and cultural beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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