Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
flexible scheduling
Job Description
Chili's is a renowned casual dining restaurant chain that was founded in Dallas, Texas in 1975. Over the decades, it has established itself as a beloved destination for those who crave bold and flavorful dishes such as Big Mouth burgers, house-smoked ribs, sizzling fajitas, and hand-shaken margaritas. The brand is deeply committed to hospitality, excellent service, and fostering a welcoming atmosphere that ensures every guest feels special. With a legacy rooted in both culinary excellence and community support, Chili's strives to deliver an outstanding dining experience to all its guests daily.
The role of a Chili's Manager is pivotal to the restaurant's success. Managers at Chili's are not just supervisors but are leaders wired specifically for hospitality. They excel at connecting with both guests and team members, playing a critical role in creating a positive environment that reflects the restaurant’s culture of fun and teamwork. The position emphasizes a win-together atmosphere, where teamwork is celebrated, and going above and beyond is recognized. Managers are driven to achieve top business results while keeping the spirit lively and enjoyable for everyone involved. From leading high-energy shifts and exceeding guest expectations to meeting financial objectives, Chili's Managers ensure every element of the restaurant operates seamlessly. This role requires strong leadership skills, the ability to foster open communication, and a dedication to maintaining operational and quality standards. By hiring, training, and developing team members, Managers contribute significantly to both staff growth and overall restaurant performance. They champion change, promote the brand’s core cultural beliefs including every guest counts, food perfection, accountability, and the concept of 'play restaurant' which encourages a dynamic and positive workplace. Additionally, this role demands savvy cost control and a comprehensive understanding of safe food handling practices to maintain Chili's high operational standards. Overall, the Chili's Manager plays a vital and multifaceted role in enhancing guest experiences, driving business results, and cultivating a vibrant team environment.
The role of a Chili's Manager is pivotal to the restaurant's success. Managers at Chili's are not just supervisors but are leaders wired specifically for hospitality. They excel at connecting with both guests and team members, playing a critical role in creating a positive environment that reflects the restaurant’s culture of fun and teamwork. The position emphasizes a win-together atmosphere, where teamwork is celebrated, and going above and beyond is recognized. Managers are driven to achieve top business results while keeping the spirit lively and enjoyable for everyone involved. From leading high-energy shifts and exceeding guest expectations to meeting financial objectives, Chili's Managers ensure every element of the restaurant operates seamlessly. This role requires strong leadership skills, the ability to foster open communication, and a dedication to maintaining operational and quality standards. By hiring, training, and developing team members, Managers contribute significantly to both staff growth and overall restaurant performance. They champion change, promote the brand’s core cultural beliefs including every guest counts, food perfection, accountability, and the concept of 'play restaurant' which encourages a dynamic and positive workplace. Additionally, this role demands savvy cost control and a comprehensive understanding of safe food handling practices to maintain Chili's high operational standards. Overall, the Chili's Manager plays a vital and multifaceted role in enhancing guest experiences, driving business results, and cultivating a vibrant team environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or food service management
- Strong leadership and team management skills
- Excellent communication abilities
- Ability to work in a fast-paced environment
- Multitasking and problem-solving skills
- Knowledge of food safety standards
Job Qualifications
- High school diploma or equivalent
- Previous experience in a leadership or managerial role within hospitality or food service
- Strong communication and interpersonal skills
- Ability to multitask effectively in a fast-paced environment
- Proven ability to lead and develop a team
- Knowledge of safe food handling procedures
- Familiarity with cost control and operational systems
Job Duties
- Ensure a great guest experience
- Role model and hold team members accountable to operational and quality standards
- Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- Foster open communication between team members and management
- Influence team member behaviors by championing change and restaurant initiatives
- Lead with heart and mind
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as our Manager Timeline and performing quality line checks
- Hire, train, retain, and develop team members to take on larger roles
- Drive guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and cultural beliefs: every guest counts, food perfection, be accountable, play restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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