Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Nando's is a renowned international restaurant chain celebrated for its delicious flame-grilled peri-peri chicken and vibrant, welcoming atmosphere. With a strong commitment to quality, culture, and community, Nando's has cultivated a unique dining experience that combines top-tier food with a dynamic, energetic environment. As a leader in the casual dining industry, Nando's emphasizes not only delivering exceptional meals but also creating memorable experiences for guests and nurturing a passionate, engaged team of employees known as Nandocas. The company consistently upholds values of integrity, pride, family, and personal growth, making it a sought-after employer for individuals who thrive in fast-paced, customer-focused settings.
The Restaurant Manager at Nando's plays a critical role in upholding the brand's standards and culture. They act as the guardians of the Nando's experience, ensuring the restaurant operates efficiently and profitably. This full-time management role requires a hands-on leader who can effectively wear multiple hats, demonstrating adaptability, strong leadership, and excellent communication skills. The Restaurant Manager is responsible for inspiring and developing the team of Nandocas to deliver outstanding service while maintaining high standards of food safety, operational excellence, and guest satisfaction.
In this multifaceted role, the manager leads by example, motivating the team and building strong connections with both employees and customers. They ensure that all operational responsibilities are executed flawlessly, from shift management and food preparation oversight to cash handling and inventory control. The Restaurant Manager also spearheads efforts in recruiting, training, and retention, fostering an environment where team members can grow into future leaders within the company. Excellence at Nando's is measured across three pillars: People, Product, and Place, and the Restaurant Manager is expected to progressively gain proficiency in all these areas while leading one of them during their tenure.
The position demands a balance of strategic thinking and practical execution, with a focus on developing team potential and delivering exceptional guest experiences. Personal attributes such as passion, energy, positivity, dedication, and adaptability are highly valued, along with a strong sense of integrity, humility, and teamwork. The manager must also be resilient, assertive, and comfortable navigating challenging situations with professionalism and fairness.
Nando's is committed to equal employment opportunities and fosters a diverse and inclusive workplace. The company ensures nondiscriminatory practices across all employment terms and actively supports the growth and development of its people. This role offers an exciting career opportunity for those passionate about the hospitality industry, leadership, and creating vibrant community-centric dining experiences. The Restaurant Manager position involves a competitive salary and benefits package commensurate with the responsibilities and expectations of the role, positioning it as a rewarding and dynamic career choice within Nando's expanding global footprint.
The Restaurant Manager at Nando's plays a critical role in upholding the brand's standards and culture. They act as the guardians of the Nando's experience, ensuring the restaurant operates efficiently and profitably. This full-time management role requires a hands-on leader who can effectively wear multiple hats, demonstrating adaptability, strong leadership, and excellent communication skills. The Restaurant Manager is responsible for inspiring and developing the team of Nandocas to deliver outstanding service while maintaining high standards of food safety, operational excellence, and guest satisfaction.
In this multifaceted role, the manager leads by example, motivating the team and building strong connections with both employees and customers. They ensure that all operational responsibilities are executed flawlessly, from shift management and food preparation oversight to cash handling and inventory control. The Restaurant Manager also spearheads efforts in recruiting, training, and retention, fostering an environment where team members can grow into future leaders within the company. Excellence at Nando's is measured across three pillars: People, Product, and Place, and the Restaurant Manager is expected to progressively gain proficiency in all these areas while leading one of them during their tenure.
The position demands a balance of strategic thinking and practical execution, with a focus on developing team potential and delivering exceptional guest experiences. Personal attributes such as passion, energy, positivity, dedication, and adaptability are highly valued, along with a strong sense of integrity, humility, and teamwork. The manager must also be resilient, assertive, and comfortable navigating challenging situations with professionalism and fairness.
Nando's is committed to equal employment opportunities and fosters a diverse and inclusive workplace. The company ensures nondiscriminatory practices across all employment terms and actively supports the growth and development of its people. This role offers an exciting career opportunity for those passionate about the hospitality industry, leadership, and creating vibrant community-centric dining experiences. The Restaurant Manager position involves a competitive salary and benefits package commensurate with the responsibilities and expectations of the role, positioning it as a rewarding and dynamic career choice within Nando's expanding global footprint.
Job Requirements
- Must be certified in all hourly positions and pass manager training within allotted time and complete additional training related to the Restaurant Manager role
- Must be certified in opening, closing and changeover procedures
- Must be certified in people, product and place modules within a reasonable timeframe
- Must pass background and credit checks
- Must be able to work at any restaurant within the region considering food, alcohol licensing and transportation regulations
Job Qualifications
- High school diploma or equivalent
- Proven experience in restaurant management or supervisory roles
- Certification in all hourly positions and completion of manager training
- Certification in opening, closing, and changeover procedures
- Competency in people management, product quality control, and place maintenance modules
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to manage restaurant financials including labor and food costs
- Experience in handling cash management and security protocols
Job Duties
- Lead and inspire your team by building confidence and fostering relationships with guests and Nandocas
- Train and develop Nandocas to assume additional responsibilities
- Provide consistent feedback, performance coaching, and handle disciplinary actions as needed
- Set goals and communicate professionally to resolve situations effectively
- Delegate tasks to empower team members
- Oversee shifts to maintain food safety, operational standards, and excellent guest experiences
- Utilize restaurant financials to manage labor and food costs
- Ensure the safety and security of the restaurant through safeguarding keys, securing premises, and setting alarms
- Support marketing initiatives and salesmanship contests
- Manage responsible cash handling including safe counts, deposits, cashier checkouts, and discount authorizations
- Execute opening and closing duties such as reviewing staff lineups, inventory checks, prep sheets, and final walkthroughs
- Own back-of-house operations including prep lists, cook sheet utilization, and line checks
- Conduct thorough shift changeovers ensuring all monies and inventories are reconciled and communication logs updated
- Lead one of the three pillars of excellence - People, Product, or Place by energizing teams, maintaining high food quality standards, or ensuring restaurant upkeep and merchandising displays respectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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