Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
401(k) retirement program
Life insurance
Disability insurance
Employee assistance program
fertility and family forming support
Pet insurance
Employee Discounts
Paid Time Off
Job Description
Tao Group Hospitality is a distinguished leader in the hospitality industry, renowned for its dynamic and innovative approach to creating exceptional guest experiences. As an established hospitality company, Tao Group operates a diverse portfolio that includes fine dining restaurants, vibrant nightclubs, upscale lounges, and luxury hotel environments. This diversity showcases Tao Group's commitment to delivering high-quality service and memorable experiences across various entertainment and hospitality venues. The company is recognized for its exceptional work culture, emphasis on teamwork, and dedication to employee growth and satisfaction. Full-time team members at Tao Group Hospitality enjoy a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement program with employer match; life and disability insurance plans; ancillary insurance options; employee assistance programs; fertility and family forming support; pet insurance; exclusive employee discounts; access to the TAO Marketplace; paid time off; and many other perks.
The role of Front-of-House Supervisor at Tao Group Hospitality is a crucial leadership position responsible for overseeing the daily operations and activities of the front-of-house team. The supervisor ensures the smooth and efficient functioning of all front-of-house operations in line with company policies and department procedures. This position requires a personable and hospitable interaction style when engaging with dining guests, team members, and supervisors alike, fostering an environment of gracious hospitality. Essential responsibilities include managing team assignments, coordinating schedules, supporting hiring and training new staff, and actively participating in team development initiatives. The supervisor is also tasked with overseeing point-of-sale functions, reconciling financial statements at shift-end, managing supply inventories, and maintaining compliance with all regulatory and sanitation standards. This role demands a thorough understanding of food and beverage menus, the ability to perform duties of team members when necessary, and a commitment to safety and quality standards.
This supervisory role is not only about operational efficiency but also about setting a positive tone and professional attitude that uplifts team morale and enhances guest satisfaction. The Front-of-House Supervisor should possess strong communication skills, both verbal and written, to effectively coordinate with heart-of-house team members and other departments. They must be adept at problem-solving, conflict resolution, and maintaining a high level of confidentiality. Working at Tao Group Hospitality often involves managing a fast-paced, high-volume setting with fluctuating noise and crowd levels. The position may require extended, irregular, evening, weekend, and holiday shifts, demanding flexibility and stamina. Physical requirements include the ability to stand or sit for extended periods, move with agility, and lift up to 75 pounds. Candidates who thrive in dynamic environments and are passionate about leadership and guest service will find this opportunity rewarding and fulfilling, with access to ongoing professional development and comprehensive benefits.
The role of Front-of-House Supervisor at Tao Group Hospitality is a crucial leadership position responsible for overseeing the daily operations and activities of the front-of-house team. The supervisor ensures the smooth and efficient functioning of all front-of-house operations in line with company policies and department procedures. This position requires a personable and hospitable interaction style when engaging with dining guests, team members, and supervisors alike, fostering an environment of gracious hospitality. Essential responsibilities include managing team assignments, coordinating schedules, supporting hiring and training new staff, and actively participating in team development initiatives. The supervisor is also tasked with overseeing point-of-sale functions, reconciling financial statements at shift-end, managing supply inventories, and maintaining compliance with all regulatory and sanitation standards. This role demands a thorough understanding of food and beverage menus, the ability to perform duties of team members when necessary, and a commitment to safety and quality standards.
This supervisory role is not only about operational efficiency but also about setting a positive tone and professional attitude that uplifts team morale and enhances guest satisfaction. The Front-of-House Supervisor should possess strong communication skills, both verbal and written, to effectively coordinate with heart-of-house team members and other departments. They must be adept at problem-solving, conflict resolution, and maintaining a high level of confidentiality. Working at Tao Group Hospitality often involves managing a fast-paced, high-volume setting with fluctuating noise and crowd levels. The position may require extended, irregular, evening, weekend, and holiday shifts, demanding flexibility and stamina. Physical requirements include the ability to stand or sit for extended periods, move with agility, and lift up to 75 pounds. Candidates who thrive in dynamic environments and are passionate about leadership and guest service will find this opportunity rewarding and fulfilling, with access to ongoing professional development and comprehensive benefits.
Job Requirements
- Minimum 2-3 years of previous hospitality supervisory or management experience within a high-volume setting
- Two-year associate degree or equivalent work experience preferred
- Strong guest service foundation
- Ability to coach, build a team, problem solve, and demonstrate leadership skills
- Proficient with computers, POS, and technology
- Ability to communicate clearly verbally and in writing
- Ability to work under pressure and meet deadlines
- Able to sit and/or stand for extended periods
- Able to move quickly and push or lift up to 75 lbs
- Availability to work extended, irregular, evening, weekend, and holiday shifts
- Ability to maintain professionalism and confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Job Qualifications
- Two-year associate degree in hospitality, business, or related field preferred
- Minimum 2-3 years of previous hospitality supervisory or management experience in a high-volume setting
- Strong guest service foundation
- Ability to coach, build a team, solve problems, and exhibit leadership skills
- Proficiency in computers including Microsoft products and POS systems
- Excellent written and verbal communication skills
- Ability to work under pressure and meet deadlines
- Organized, self-motivated, and proactive with strong attention to detail
Job Duties
- Anticipate and accommodate the needs of the guests
- Supervise and coordinate team member responsibilities to ensure efficient and profitable restaurant operations
- Participate in interviewing, hiring, and training new applicants and team member development
- Schedule assigned departments
- Regulate POS functions requiring manager approval
- Assist with job performance reviews
- Address and resolve guest and team member concerns
- Reconcile end-of-shift financials
- Inventory and order operational supplies
- Ensure compliance with federal, state, and local laws, company policies, and sanitation standards
- Communicate effectively with heart-of-house team members during service
- Ensure completion of opening and closing procedures
- Oversee repair or replacement of damaged equipment and furniture
- Lead and participate in training sessions, departmental meetings, and pre-service meetings
- Demonstrate knowledge of all food and beverage menus
- Portray a positive and professional attitude
- Work collaboratively with fellow team members
- Assist and complete additional tasks as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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