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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
employee recognition programs
Job Description
21c Museum Hotels is a unique and innovative hospitality company that combines the worlds of contemporary art and boutique hotel experiences to create one-of-a-kind lodging destinations. Known for its visionary integration of a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant, 21c Museum Hotels seeks to offer guests an immersive cultural experience alongside exceptional comfort and service. The company’s commitment to art, community engagement, and hospitality sets it apart in the hotel industry, cultivating an environment where creativity meets hospitality excellence. With locations across several cities, 21c Museum Hotels provides a vibrant atmosphere for both travelers and... Show More
Job Requirements
- Some college education
- Two to four years in a high volume, high-quality restaurant operation
- Minimum of one year of management or supervisory experience
- Must pass a background check
- Previous job in a restaurant line position
- Strong food and beverage knowledge acquired through a combination of education, work, and pure curiosity
- Competent with Windows-based computers and Microsoft Office
- Demonstrates enthusiasm for all things 21c
Job Qualifications
- Competent with Windows-based computers and Microsoft Office and familiar with industry-standard software
- Demonstrates enthusiasm for all things 21c
- Must pass a background check
- Some college education
- Two to four years in a high volume, high-quality restaurant operation
- Minimum of one year of management or supervisory experience
- Previous job in a restaurant line position
- Strong food and beverage knowledge acquired through a combination of education, work, and pure curiosity
Job Duties
- Ensures the highest and most efficient level of service the guest expects
- Ensures the restaurant is staffed sufficiently for each meal period
- Works to keep staff morale high
- Rolls up sleeves and willing to get dirty to keep standards high or to cut staff where possible and save the restaurant money
- Train, train, and train staff some more and give verbal and written quizzes often
- Ensures all employees are following service standards
- Identifies ways to operate more efficiently, cut costs, and drive revenue
- Ensure cleanliness of staff and restaurant
- Creates total awareness of in-house VIPs and reviews names with staff members during pre-service meetings
- Constantly seeks improvement in self, staff, and the company
- Cultivates a following of regulars
- Reports to work on time and ready to work scheduled shifts
- Maintains a positive, friendly attitude with staff and guests
- Maintains a clean, orderly appearance in the restaurant service area
- Ensures proper uniforms and dress for all staff
- Assists and executes all tasks as assigned by the General Manager
- Screens all potential staff members before an interview with Food and Beverage Director
- Leads training program for all new hires
- Implements training policies and schedules for new hires
- Keeps all training documents up to date and accessible
- Communicates status of re-training needs for new hires and other teammates to the rest of the FOH team
- Implements and administers employee reward program like contests and gift cards
- Interviews potential employees and hiring
- Maintains and enforces steps of service protocols and standards of service
- Completes new hire paperwork to be given to HR
- Completes and submits Personnel Action Forms for all teammate gains, losses, and status changes
- Reviews and approves time clock activity
- Attends daily and weekly meetings as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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