Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Professional Development
Job Description
21c Museum Hotels stands at the forefront of a unique blend of art and hospitality, redefining guest experiences by integrating contemporary art museums with boutique hotels and chef-driven restaurants. As an innovative hospitality group, 21c Museum Hotels offers guests not just a stay but an immersive cultural experience. Their many venues combine multi-venue contemporary art collections with luxurious amenities and exceptional dining options that appeal to both art lovers and travelers seeking outstanding service and ambiance. This distinctive approach leverages the power of art to create a welcoming environment that promotes creativity, community engagement, and impeccable hospitality standards.
The role of Restaurant Manager at 21c Museum Hotels is a pivotal position that ensures the seamless operation of their chef-driven restaurant. Reporting directly to the Food & Beverage Director, the Restaurant Manager is responsible for overseeing the daily operations, focusing on both the guest experience and the performance of the front-of-house team. With supervisory responsibility for 20 to 40 teammates, this role demands leadership skills paired with hands-on management to maintain high service standards and operational efficiency.
This position involves coordinating staffing to match meal periods, motivating and training staff extensively, and maintaining service excellence at all times. The Restaurant Manager must be proactive in managing resources, including food and supply inventory, and is expected to identify opportunities for cost savings and revenue enhancement. Attention to cleanliness, staff appearance, and compliance with service protocols are also critical components of this role. Cultivating a positive work environment and fostering guest loyalty through personalized service further define the responsibilities.
As a leader, the Restaurant Manager will implement training programs, manage the recruitment process including screening and interviewing candidates, and administer employee reward programs to maintain high team morale. The role requires solid administrative abilities as well, with tasks such as approving time clock activity, handling personnel actions, and ensuring training documentation is up to date. The successful candidate will also contribute to a culture of continuous improvement for themselves, their team, and the company at large.
This position offers an opportunity to be part of a unique hospitality concept that leads with art and innovation in service. Joining 21c Museum Hotels means becoming part of a community where you can grow professionally and contribute to an exceptional guest experience that combines culture, cuisine, and comfort. This is a full-time role that embraces the values of hospitality excellence, creativity, and community engagement, ideal for candidates excited to lead a dynamic restaurant team and passionate about merging art with hospitality to create memorable dining experiences.
The role of Restaurant Manager at 21c Museum Hotels is a pivotal position that ensures the seamless operation of their chef-driven restaurant. Reporting directly to the Food & Beverage Director, the Restaurant Manager is responsible for overseeing the daily operations, focusing on both the guest experience and the performance of the front-of-house team. With supervisory responsibility for 20 to 40 teammates, this role demands leadership skills paired with hands-on management to maintain high service standards and operational efficiency.
This position involves coordinating staffing to match meal periods, motivating and training staff extensively, and maintaining service excellence at all times. The Restaurant Manager must be proactive in managing resources, including food and supply inventory, and is expected to identify opportunities for cost savings and revenue enhancement. Attention to cleanliness, staff appearance, and compliance with service protocols are also critical components of this role. Cultivating a positive work environment and fostering guest loyalty through personalized service further define the responsibilities.
As a leader, the Restaurant Manager will implement training programs, manage the recruitment process including screening and interviewing candidates, and administer employee reward programs to maintain high team morale. The role requires solid administrative abilities as well, with tasks such as approving time clock activity, handling personnel actions, and ensuring training documentation is up to date. The successful candidate will also contribute to a culture of continuous improvement for themselves, their team, and the company at large.
This position offers an opportunity to be part of a unique hospitality concept that leads with art and innovation in service. Joining 21c Museum Hotels means becoming part of a community where you can grow professionally and contribute to an exceptional guest experience that combines culture, cuisine, and comfort. This is a full-time role that embraces the values of hospitality excellence, creativity, and community engagement, ideal for candidates excited to lead a dynamic restaurant team and passionate about merging art with hospitality to create memorable dining experiences.
Job Requirements
- Some college education
- Two to four years in a high volume, high-quality restaurant operation
- Minimum of one year of management supervisory experience
- Previous job in a restaurant line position
- Strong food and beverage knowledge acquired through a combination of education, work, and pure curiosity
- Must pass a background check
Job Qualifications
- Competent with Windows-based computers and Microsoft Office
- Familiar with industry-standard software
- Demonstrates enthusiasm for all things 21c
- Must pass a background check
- Some college education
- Two to four years in a high volume, high-quality restaurant operation
- Minimum of one year of management supervisory experience
- Previous job in a restaurant line position
- Strong food and beverage knowledge acquired through a combination of education, work, and pure curiosity
Job Duties
- Ensures the highest and most efficient level of service the guest expects
- Ensures the restaurant is staffed sufficiently for each meal period
- Works to keep staff morale high
- Rolls up sleeves and willing to 'get dirty' to keep standards high or to cut staff where possible and save the restaurant money
- Train, train, and train staff some more
- Give verbal and written quizzes often
- Ensures all employees are following service standards
- Identifies ways to operate more efficiently, cut costs, and drive revenue
- Ensure cleanliness of staff and restaurant
- Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings
- Constantly seeks improvement in self, staff, and the company
- Cultivates a following of regulars
- Reports to work on time and ready to work scheduled shifts
- Maintains a positive, friendly attitude with staff and guests
- Maintains a clean, orderly appearance in the restaurant service area
- Ensures proper uniforms dress for all staff
- Assists and executes all tasks as assigned by the General Manager
- Screens all potential staff members before an interview with Food & Beverage Director
- Leads training program for all new hires
- Implements training policies and schedules for new hires
- Keeps all training documents up to date and accessible
- Communicate the status of re-training needs for new hires and other teammates to the rest of the front of house team
- Implements and administers employee reward program including contests and gift cards
- Interview potential employees and hiring
- Maintains and enforces steps of service protocols and standards of service
- Completes new hire paperwork to be given to HR
- Completes and submits Personnel Action Forms for all teammate gains, losses, status changes
- Reviews and approves time clock activity
- Attends daily and weekly meetings as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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