Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
JACK Entertainment is a vibrant and diverse hospitality company dedicated to delivering unparalleled guest experiences through exceptional service and attention to detail. As a leader in the entertainment and hospitality industry, JACK Entertainment prides itself on a strong commitment to superior guest service, which is the cornerstone of its success. The company fosters an inclusive workplace environment where team members are valued as the most important asset, and collaboration drives excellence across all functions. With a focus on innovation and quality, JACK Entertainment continues to set a high standard in creating memorable experiences through its gaming, dining, and entertainment offerings.
The role of Restaurant Manager at JACK Entertainment is pivotal in maintaining the excellence that defines the dining experience within the company’s dynamic hospitality operations. Primarily responsible for overseeing all service functions of the bar, lounge, and dining room, the Restaurant Manager ensures seamless coordination across front-of-house operations. This position requires a leader who embodies a passion for quality and demonstrates strong leadership capabilities to foster a culture of outstanding guest service and team engagement. A deep knowledge of wines, spirits, and food is essential to support the in-house restaurant beverage programs and to provide thorough training for service staff, ensuring every customer interaction reflects the highest standards of the brand.
In this capacity, the Restaurant Manager sets the tone for service excellence and maintains top-tier talent within the front-of-house team. The role entails close collaboration with culinary, beverage, and stewarding teams to guarantee smooth operational systems and embody a 'best in brand' attitude. The manager plays a key role in creating a culture centered on uncompromised service and legendary guest experiences. Responsibilities include managing daily restaurant operations in line with established policies, developing and implementing comprehensive training programs for all service touchpoints, and maximizing employee morale by leading through example.
This leadership role involves direct guest engagement through table touches and personal greetings, fostering strong customer relationships and encouraging employees to do the same. Strategic oversight includes understanding competitive market positioning and developing differentiated service strategies to elevate the steakhouse’s standing. The Restaurant Manager is also tasked with efficient scheduling to maintain service quality while optimizing labor costs, controlling wine and spirit inventories, and ensuring adherence to cash handling policies and tip compliance.
Marketing initiatives are part of the remit, where the Restaurant Manager creates promotional programs aimed at increasing beverage sales and motivating staff through rewards and contests. Hands-on training encompasses wine service, table setting and clearing, upselling techniques, and menu familiarization to enhance the customer experience. The manager works with local vendors to introduce new products and tastings, enriching the knowledge and capabilities of the restaurant team.
Personnel management is a critical function, involving coaching, guiding, and instructing staff to meet outlet expectations, recommending staffing changes, and ensuring compliance with all company and industry regulations. Financial oversight includes daily expense control and cost tracking, while marketing efforts extend to managing guest databases and executing social media engagement.
The Restaurant Manager conducts daily pre-shift meetings to unite front-of-house and back-of-house teams, fostering a collaborative environment. This role requires reliability, conscientiousness, and excellent interpersonal skills, including leadership, communication, team-building, and problem-solving. Attention to detail, the ability to maintain consistent high service levels, and professional guest interaction are vital. The manager must also be adept at quickly resolving conflicts and understanding the relationship between restaurant operations and broader casino and hotel areas. Communication with senior leadership and support for corporate compliance programs rounds out the responsibilities.
This position requires a commitment to professional appearance, physical mobility, and the ability to lift up to 50 pounds. The manager will spend substantial time cross-training with the culinary team and must be proficient in English communication. Ultimately, the Restaurant Manager at JACK Entertainment is a key driver in delivering an exceptional, world-class dining experience in a prestigious casino steakhouse environment, ensuring each guest leaves with a memorable impression of excellence.
The role of Restaurant Manager at JACK Entertainment is pivotal in maintaining the excellence that defines the dining experience within the company’s dynamic hospitality operations. Primarily responsible for overseeing all service functions of the bar, lounge, and dining room, the Restaurant Manager ensures seamless coordination across front-of-house operations. This position requires a leader who embodies a passion for quality and demonstrates strong leadership capabilities to foster a culture of outstanding guest service and team engagement. A deep knowledge of wines, spirits, and food is essential to support the in-house restaurant beverage programs and to provide thorough training for service staff, ensuring every customer interaction reflects the highest standards of the brand.
In this capacity, the Restaurant Manager sets the tone for service excellence and maintains top-tier talent within the front-of-house team. The role entails close collaboration with culinary, beverage, and stewarding teams to guarantee smooth operational systems and embody a 'best in brand' attitude. The manager plays a key role in creating a culture centered on uncompromised service and legendary guest experiences. Responsibilities include managing daily restaurant operations in line with established policies, developing and implementing comprehensive training programs for all service touchpoints, and maximizing employee morale by leading through example.
This leadership role involves direct guest engagement through table touches and personal greetings, fostering strong customer relationships and encouraging employees to do the same. Strategic oversight includes understanding competitive market positioning and developing differentiated service strategies to elevate the steakhouse’s standing. The Restaurant Manager is also tasked with efficient scheduling to maintain service quality while optimizing labor costs, controlling wine and spirit inventories, and ensuring adherence to cash handling policies and tip compliance.
Marketing initiatives are part of the remit, where the Restaurant Manager creates promotional programs aimed at increasing beverage sales and motivating staff through rewards and contests. Hands-on training encompasses wine service, table setting and clearing, upselling techniques, and menu familiarization to enhance the customer experience. The manager works with local vendors to introduce new products and tastings, enriching the knowledge and capabilities of the restaurant team.
Personnel management is a critical function, involving coaching, guiding, and instructing staff to meet outlet expectations, recommending staffing changes, and ensuring compliance with all company and industry regulations. Financial oversight includes daily expense control and cost tracking, while marketing efforts extend to managing guest databases and executing social media engagement.
The Restaurant Manager conducts daily pre-shift meetings to unite front-of-house and back-of-house teams, fostering a collaborative environment. This role requires reliability, conscientiousness, and excellent interpersonal skills, including leadership, communication, team-building, and problem-solving. Attention to detail, the ability to maintain consistent high service levels, and professional guest interaction are vital. The manager must also be adept at quickly resolving conflicts and understanding the relationship between restaurant operations and broader casino and hotel areas. Communication with senior leadership and support for corporate compliance programs rounds out the responsibilities.
This position requires a commitment to professional appearance, physical mobility, and the ability to lift up to 50 pounds. The manager will spend substantial time cross-training with the culinary team and must be proficient in English communication. Ultimately, the Restaurant Manager at JACK Entertainment is a key driver in delivering an exceptional, world-class dining experience in a prestigious casino steakhouse environment, ensuring each guest leaves with a memorable impression of excellence.
Job Requirements
- Must be able to obtain and maintain an Ohio Lottery Commission Non-Gaming License
- effective communication skills in English both verbal and written
- ability to lift and carry upwards of 50 pounds
- physically mobile with reasonable accommodations
- present a neat and professional appearance
- minimum one week cross training in the kitchen
- ability to diffuse guest complaints professionally
- ability to act quickly and exercise good judgment under pressure
- understanding of casino and hotel job responsibilities
- reliable and conscientious
- excellent interpersonal and leadership skills
Job Qualifications
- Two year food and beverage degree or comparable industry experience
- minimum two years experience as a restaurant server in a fine dining environment
- minimum two years supervisory experience in fine dining
- preferred restaurant manager experience in Cincinnati market
- preferred certificate in wine and spirit training program
- experience with promotional strategies and monitoring redemption results
- experience operating point of sale systems and cash transactions
- knowledge of basic administrative functions including scheduling and inventory
Job Duties
- Manage the day-to-day operations of the restaurant in accordance with established policies and procedures
- create and implement training programs for all service touch points
- maximize employee morale through leading by example and providing tools and support
- maintain high levels of customer satisfaction through guest engagement
- understand competitive set and create service strategies to differentiate from top steakhouses
- schedule efficiently to ensure high standards with minimum man hours
- control wine and spirit inventories and maintain budgeted pour costs
- enforce cash handling policies and tip compliance
- create promotional programs to up sell beverage average check and reward top employees
- perform hands-on beverage training and menu familiarization
- work with local vendors for product exposure and tastings
- counsel, guide, and instruct assigned personnel
- collaborate with culinary team on guest feedback and food quality
- recommend staffing changes including hiring and promotions
- enforce all service programs and standard operating procedures
- maintain daily expense control and train staff on cost tracking
- manage guest database and execute social media opportunities
- conduct daily pre-shift meetings and cultivate team effort
- communicate effectively with guests and team members
- assist in other food and beverage areas as needed
- collaborate with restaurant chef on tableside cooking training
- inspect inventory and supplies regularly using Dynamics AX system
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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