Restaurant Manager

Southlake, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

weekly pay

performance bonuses

Shake Shack Meal Discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

Pre-tax parking benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a renowned leader in the hospitality industry, known for its commitment to quality food, exceptional service, and community engagement. Founded by Danny Meyer in New York City, starting as a humble hot dog cart in Madison Square Park, Shake Shack has grown into a prominent fast-casual restaurant chain with a reputation for delivering an unforgettable dining experience. With roots in fine dining and a deep dedication to giving back to the community, Shake Shack prides itself on high-quality ingredients, innovative menu offerings, and a hospitality-forward approach to customer service. The company culture embraces diversity, inclusion, and a team-oriented environment where employees can thrive while making a positive impact.

At Shake Shack, the philosophy "Stand For Something Good" drives everything the team does, from the way they treat their guests to the positive influence they aim to have on neighborhoods and communities. The company emphasizes putting its people first, offering robust training, mentorship, and growth opportunities to nurture talent and leadership within its workforce. Employees at Shake Shack, affectionately referred to as the #ShackFam, enjoy a fun, inclusive workplace that fosters creativity and career development while providing competitive pay and benefits.

The role of Shack Manager at the Southlake, TX location represents a vital position within the company’s management team. This is a full-time opportunity focused on overseeing daily restaurant operations to ensure exceptional guest satisfaction and operational excellence. The Shack Manager will lead and inspire a team of restaurant crew members, ensuring that every aspect of the Shack’s service — from food preparation to cleanliness and hospitality — meets the highest standards. The manager’s leadership style emphasizes coaching, motivation, and accountability to consistently achieve and exceed performance goals.

Responsibilities also include training team members on operational procedures, developing strategies to promote the Shake Shack brand within the local community, managing safety and sanitation compliance, and contributing to the restaurant’s financial success by understanding budgeting and cost management. The ideal candidate will have 2-3 years of experience managing a high-volume, fast-paced restaurant and demonstrate a strong aptitude for leadership, personnel management, and operations knowledge. This position offers a dynamic environment where one can contribute to a thriving hospitality brand while benefiting from comprehensive employee support and development programs.

Job Requirements

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Must exhibit an aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Willingness to work flexible hours

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Must exhibit an aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Manage daily restaurant operations to ensure superior service and guest satisfaction
Train team members on all aspects of the Shack operations
Motivate and manage team members to provide highest level of hospitality
Demonstrate leadership with a focus on coaching and achieving excellence
Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
Ensure compliance with sanitation and safety regulations