Restaurant Manager

Shake Shack is a renowned hospitality brand that began as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the founder and CEO of Union Square Hospitality Group, Shake Shack has grown into one of the fastest-growing restaurant chains known for its commitment to high-quality food coupled with exceptional hospitality. With its roots deeply embedded in fine dining and community service, Shake Shack continuously strives to create an inclusive and supportive work environment where every team member is valued. The company’s philosophy of 'Standing For Something Good' goes beyond just serving delicious food; it emphasizes a culture of respect, growth, and community involvement. The Shake Shack team is dedicated not only to delighting guests but also to enriching their neighborhoods through various initiatives and community outreach efforts. Being part of the #ShackFam means gaining access to mentorship, professional development, and a supportive workplace that encourages fun and collaboration.

The role available at the Ann Arbor, MI location is for a full-time management position within the Shack Management category. This position is vital for ensuring that the restaurant operates smoothly and efficiently while delivering superior service to every guest. As a manager at Shake Shack, you will be responsible for overseeing daily restaurant operations, which includes ensuring adherence to all sanitation and safety regulations, maintaining high standards of food quality, and fostering an environment where team members can thrive and grow. The role demands a passionate leader who not only manages but also motivates staff to excel in hospitality and operational excellence. Training and coaching are key components of this position, with a focus on developing team members’ skills and creating a positive work culture. Moreover, the manager will also be responsible for promoting the Shake Shack brand within the local community by organizing events and creating strong word-of-mouth marketing.

This position offers competitive weekly pay along with performance bonuses, comprehensive benefits including medical, dental, and vision insurance, life and disability insurance, a 401k plan with company match, paid time off, and parental leave. Employees will also benefit from exclusive corporate discounts on travel, electronics, wellness, and leisure activities, as well as flexible spending accounts and commuter benefits. Shake Shack’s dedication to employee growth and well-being is evident through its provision of an Employee Assistance Program accessible from day one and a workplace culture that encourages individuality and teamwork. The successful candidate will have at least 2-3 years of restaurant management experience, preferably in a fast-paced, high-volume environment, and a strong understanding of restaurant operations, financial aspects, and leadership. A food handler certification is preferred but not mandatory, and flexible working hours are required to meet the demands of the role.

Joining Shake Shack means becoming part of a company that embraces diversity and equal opportunity employment. The company ensures that all qualified applicants receive consideration regardless of race, color, national origin, gender identity, sexual orientation, disability, or veteran status. This role is for someone ready to lead with integrity, passion, and commitment, shaping memorable guest experiences while nurturing a dedicated team and contributing positively to the community. You will be a pivotal part of a fast-growing hospitality brand that stands for quality, community, and the people who make it all happen.