Restaurant Manager

Jackson, MS, USA|

Job Overview

Compensation

Hourly

Range $16.70 - $33.17

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and development programs

performance bonuses

Job Description

Taco Bell is a renowned fast-food restaurant chain specializing in Mexican-inspired cuisine, widely recognized for its commitment to delivering quality food and excellent customer service. As part of a global brand with thousands of locations, Taco Bell focuses on innovation, consistency, and creating a vibrant dining experience for its customers. The company prides itself on fostering growth opportunities for employees and maintaining high operational standards across all restaurant locations. The culture at Taco Bell emphasizes teamwork, leadership development, and providing a supportive environment where employees can thrive and advance in their careers. This particular Taco Bell unit is seeking a dedicated and experienced Restaurant General Manager (RGM) to oversee daily operations and drive business success through effective management and leadership.

The Restaurant General Manager plays a pivotal role in managing the overall operations of an individual Taco Bell restaurant. This leadership position is directly responsible for ensuring that the restaurant operates efficiently, profitably, and meets high standards of cleanliness, guest service, accuracy, maintenance, product quality, and speed. The RGM acts as a hands-on leader who not only supervises the team but also actively participates in operational tasks to train staff and exemplify the company’s customer service values. The role requires a strong ability to manage costs, motivate and develop employees, maintain compliance with regulatory standards, and consistently deliver an excellent guest experience. Success in this position is measured by the restaurant's performance in sales, operational metrics such as 5 Bells and CORE evaluations, labor management, cash handling, and other key indicators that reflect both financial and service excellence.

The RGM is tasked with fostering a positive work environment by effectively coaching and training team members, conducting performance appraisals, and managing staffing needs to meet operational demands. They must ensure a clean and safe dining environment, adhere to all food safety and sanitation guidelines, and maintain the proper functioning of all equipment through preventative maintenance procedures. In addition, the Restaurant General Manager is expected to handle guest complaints professionally to encourage repeat business and represent the restaurant with integrity and professionalism at all times. This role demands flexibility, excellent communication skills, strong leadership abilities, and a commitment to upholding the brand’s standards in all aspects of restaurant management. Employment with Taco Bell offers an opportunity to join a dynamic and growing company that values leadership, service excellence, and employee development. While the position requires flexibility regarding work hours, including evenings and weekends, it promises a rewarding managerial experience in the fast-paced restaurant industry.

Job Requirements

Must be at least 18 years old or older
Strong preference for an internal promote who has completed all required learning zone training and certifications
Legal right to work in the United States
Have open availability and the ability to work flexible hours and all shifts as needed
Basic math and reading skills
Comes to work with good hygiene
Has reliable transportation and able to arrive to work on time

Job Qualifications

High school diploma or GED
Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service-related business
Strong oral and written communication skills
Ability to learn quickly with a can-do attitude
Demonstrated ability to maintain financial controls and coach and train employees
Positive, friendly, and courteous attitude

Job Duties

Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels
Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality
Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements
Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals
Performs the hiring process for new crew members, shift leaders, and assistant general managers
Coaches and councils all crew members and managers and are responsible for training and developing their team to expected certification and performance levels
Maintains the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations
Ensures compliance with all local, state, and federal laws pertaining to employment
Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed
Ensures that preventative maintenance procedures are followed for all equipment and facilities and reports any needed repairs
Ensures excellent levels of guest service on all shifts and properly handles guests’ complaints to facilitate repeat business
Provides relevant and timely feedback to their area coach on operating results
Effectively manages turnover by practicing effective selection and training and fostering a positive work environment
Prepares food as needed for guests and training purposes as well as handling the cash register and money when required