Restaurant Manager

Shake Shack is a dynamic and rapidly growing hospitality brand that began as a humble hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, the acclaimed CEO of Union Square Hospitality Group and author of the bestselling book Setting the Table, Shake Shack has evolved into a beloved restaurant chain known for its commitment to quality food and hospitality. Rooted in fine dining principles and a deep sense of community responsibility, Shake Shack operates with a mission to Stand For Something Good, not only in delivering exceptional dining experiences but also in fostering positive contributions to the neighborhoods it serves. The company culture emphasizes putting employees first, which has cultivated a supportive, fun, and inclusive workplace where team members, known as the #ShackFam, are provided with continuous learning opportunities, mentorship, and potential for growth.

This full-time Shack Management position based at the Hilldale Center location in Madison, Wisconsin, offers the chance to join a leading name in the hospitality industry. The role involves overseeing daily restaurant operations to ensure outstanding service quality and guest satisfaction. Successful candidates will be responsible for motivating and managing the team to uphold the highest level of hospitality standards while fostering a collaborative and engaging work environment. The position also entails training team members on various operational aspects, including food preparation, sanitation, and health compliance, while instilling a culture of excellence and safety. Leaders in this role will have the opportunity to develop and implement community engagement initiatives that enhance the brand’s presence locally. The opportunity extends beyond routine management to actively shaping the restaurant’s success and positively impacting the wider community.

At Shake Shack, we believe leadership includes coaching, mentoring, and promoting a culture of continuous improvement. This management opportunity is ideal for professionals with 2 to 3 years of restaurant management experience in high-volume, fast-paced environments, who possess sound knowledge of operational functions such as personnel management, food planning, purchasing, and safety protocols. A strong understanding of financial aspects related to restaurant business operations is also valued. The company offers competitive weekly pay coupled with performance bonuses, comprehensive benefit packages including medical, dental, and vision insurance, paid time off, parental leave, and a 401k plan with company match. Team members enjoy additional perks such as meal discounts, exclusive corporate deals, commuter benefits, and immediate access to employee assistance programs. Shake Shack stands out as an employer that embraces diversity and equal opportunity, actively fostering an environment where individuals from all backgrounds feel valued and supported.

Joining Shake Shack means becoming part of something greater—a brand committed to doing the right thing by its guests, employees, and communities. This management role offers a rewarding career path within a culture of respect, growth, and fun, making it an excellent fit for passionate hospitality professionals dedicated to making a difference every day.