Restaurant Manager

Cleveland, OH, USA|

Job Overview

Compensation

Salary

Range $48,401.60 - $59,633.60

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Development and growth opportunities

Job Description

Shake Shack is a rapidly growing hospitality brand renowned for its commitment to quality food, exceptional service, and community engagement. Founded by Danny Meyer, the company began as a simple hot dog cart in New York City's Madison Square Park and has since evolved into a celebrated restaurant chain known for blending high-quality food with a high level of hospitality. The company is deeply rooted in its philosophy of standing for something good, emphasizing ethical practices, community involvement, and a supportive work culture. Shake Shack is part of the Union Square Hospitality Group and has built its reputation on delivering unforgettable experiences to guests while fostering a positive, inclusive environment for its employees. The team members, affectionately known as the #ShackFam, benefit from extensive mentorship, training opportunities, and career growth potential within a fun and collaborative workplace.

The role available at Shake Shack is centered around restaurant management, focusing on ensuring superior daily operations, exceptional guest satisfaction, and effective team leadership. This position requires individuals who are passionate about hospitality, capable of inspiring and coaching their teams, and adept at managing various aspects of restaurant operations including sanitation, safety, and compliance. The Restaurant Manager will play a critical role in upholding Shake Shack's standards, driving operational excellence, and promoting the brand’s presence in the local community through engaging events and word-of-mouth marketing. This is a full-time position offering competitive pay ranging from $48,401.60 to $59,633.60 per year, along with comprehensive benefits and opportunities for professional development. The ideal candidate will demonstrate strong leadership skills, financial acumen, and a genuine commitment to providing the highest level of hospitality while fostering a diverse and inclusive team environment. Joining Shake Shack means becoming part of a company dedicated to not only serving quality food but also making a positive impact in communities and workplaces alike.

Job Requirements

High school diploma or equivalent
2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Strong leadership and coaching skills
Understanding of financial aspects of business operations
Food handler certification preferred
Willingness to work flexible hours

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Must exhibit an aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Food handler certification preferred
Willingness to work flexible hours

Job Duties

Manage daily restaurant operations to ensure superior service and guest satisfaction
Train team members on all aspects of the Shack operations
Motivate and manage team members to provide highest level of hospitality
Demonstrate leadership with a focus on coaching and achieving excellence
Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
Ensure compliance with sanitation and safety regulations