Restaurant Manager

Maplewood, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

flexible schedule

Free Shift Meals

best in class training

Continuous Learning

Advancement opportunities

Paid Time Off

Tuition Benefits

Community involvement

charitable involvement

Job Description

Dunkin, operated under the Taneja Restaurants franchise, is a leading coffee and baked goods chain well known for its vibrant brand and commitment to quality service. As part of the Dunkin family in Minnesota, this franchise aims to fuel the day for its customers with exceptional coffee, food, and outstanding customer experience. Dunkin prides itself on a culture of inclusivity and teamwork, emphasizing the value each team member brings to the organization. This atmosphere fosters positive work environments where continuous learning, growth, and community involvement are prioritized. The franchise supports its employees with a range of benefits that include flexible scheduling, tuition benefits through a Southern New Hampshire University partnership, paid time off, and community engagement opportunities, making it a dynamic place for career development.

The Restaurant Manager position at Dunkin is a pivotal role responsible for leading a single restaurant's operation to excellence. This role demands inspiring leadership to ensure high-quality guest experiences while maintaining operational standards consistent with Dunkin's brand and franchisee policies. The manager oversees all facets of restaurant activities, from team leadership—recruiting, training, and supervising diverse roles such as shift leaders, bakers, and support staff—to managing day-to-day operations including opening and closing procedures, cash handling, and inventory controls. Ensuring compliance with food safety, sanitation laws, and health regulations is a critical part of the role, alongside fostering a guest-focused culture that continually improves based on customer feedback.

Additionally, the Restaurant Manager actively participates in the community, seeking opportunities for partnerships and sponsorships that strengthen local ties. This leadership position demands strong business acumen, problem-solving skills, and the capacity to motivate and develop a team in a fast-paced, engaging environment. Managing costs related to food, labor, and inventory efficiently to maximize profitability falls within the manager's responsibilities as well. Engagement with Dunkin’s and Inspire Brands' field operations teams also plays a role in aligning with broader operational goals and strategies. This position provides an excellent opportunity for individuals seeking a challenging yet rewarding career in restaurant management with room for advancement within the Dunkin family. The role is ideal for candidates with a passion for customer service, leadership, and operational excellence who thrive in a vibrant, community-oriented setting.

Job Requirements

Basic computer skills
fluent in spoken and written English or the predominant language in your market
basic math and financial management
previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
college degree preferred

Job Qualifications

Basic computer skills
fluent in spoken and written English or the predominant language in your market
basic math and financial management
previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
college degree preferred
strong analytical skills and business acumen
works well with others in a fun, fast-paced team environment
on time, demonstrates honesty and a positive attitude
willingness to learn and embrace change
ability to train and develop a team including giving positive and constructive feedback
guest focused
time management
ability to manage conflict
problem solving
motivating others

Job Duties

Able to perform all responsibilities of restaurant team members
recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff
foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
implement training programs to enhance team member skills and performance
lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems
ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
create and maintain a guest focused culture in the restaurant
review guest feedback results and implement action plans to drive improvement
develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
ensure exceptional customer service by providing a welcoming and friendly atmosphere
monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues
monitor and control food and labor costs, inventory levels, and waste to maximize profitability
engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
communicate restaurant priorities, goals and results to restaurant team members
execute new product roll-outs including training, marketing, and sampling
completion of DCP and other vendor orders to ensure all products are fully stocked
conduct self-assessments and corresponding action plans for food safety and brand standards
ensure restaurant budget is met as determined by Franchisee
engage with Dunkin and Inspire Brands Field Operations team as appropriate