Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $67,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Jack in the Box is a leading quick-service restaurant chain known for its innovative menu offerings and commitment to delivering excellent customer experiences. With a strong presence across multiple regions, Jack in the Box prides itself on its dedication to quality, service, and community engagement. The company is focused on creating an engaging work environment that fosters growth, teamwork, and accountability among its employees, making it a great place to build a rewarding career in the restaurant industry.
This role as a Unit Manager at Jack in the Box is a pivotal leadership position responsible for overseeing the overall operations of a single restaurant unit. The Unit Manager plays a key role in executing the Service Profit Chain (SPC) and upholding the Brand Promise to ensure consistent delivery of excellent service and profitable growth. This position requires a hands-on approach to managing both internal team dynamics and external customer experiences, focusing on recruitment, training, and development of staff members to cultivate a motivated and high-performing team.
The Unit Manager is accountable for ensuring operational excellence in all aspects of the restaurant’s functioning, from maintaining labor law compliance to managing food safety and quality standards. They utilize various management information systems to monitor performance metrics, identify trends, and implement improvements aimed at elevating restaurant sales and profitability. Managing costs within budgetary guidelines and making data-driven decisions to protect the Jack in the Box brand are critical components of this role.
In addition to operational oversight, the Unit Manager fosters a positive, employee-friendly atmosphere that emphasizes respect, dignity, and recognition for employees. They are instrumental in creating a work environment that is not only efficient but also welcoming and safe for both employees and guests. By promoting and modeling exceptional guest service and maintaining restaurant cleanliness and safety standards, the Unit Manager directly impacts brand reputation and customer loyalty.
This role requires strong leadership skills, the ability to motivate and inspire team members, and a thorough understanding of all restaurant systems and procedures. The successful candidate will be a proactive problem-solver and an effective communicator who can address guest concerns promptly and professionally while maintaining a high standard of service. Overall, the Unit Manager at Jack in the Box is essential to driving the success of the restaurant by balancing operational performance with employee development and guest satisfaction, making it a challenging yet fulfilling managerial opportunity.
This role as a Unit Manager at Jack in the Box is a pivotal leadership position responsible for overseeing the overall operations of a single restaurant unit. The Unit Manager plays a key role in executing the Service Profit Chain (SPC) and upholding the Brand Promise to ensure consistent delivery of excellent service and profitable growth. This position requires a hands-on approach to managing both internal team dynamics and external customer experiences, focusing on recruitment, training, and development of staff members to cultivate a motivated and high-performing team.
The Unit Manager is accountable for ensuring operational excellence in all aspects of the restaurant’s functioning, from maintaining labor law compliance to managing food safety and quality standards. They utilize various management information systems to monitor performance metrics, identify trends, and implement improvements aimed at elevating restaurant sales and profitability. Managing costs within budgetary guidelines and making data-driven decisions to protect the Jack in the Box brand are critical components of this role.
In addition to operational oversight, the Unit Manager fosters a positive, employee-friendly atmosphere that emphasizes respect, dignity, and recognition for employees. They are instrumental in creating a work environment that is not only efficient but also welcoming and safe for both employees and guests. By promoting and modeling exceptional guest service and maintaining restaurant cleanliness and safety standards, the Unit Manager directly impacts brand reputation and customer loyalty.
This role requires strong leadership skills, the ability to motivate and inspire team members, and a thorough understanding of all restaurant systems and procedures. The successful candidate will be a proactive problem-solver and an effective communicator who can address guest concerns promptly and professionally while maintaining a high standard of service. Overall, the Unit Manager at Jack in the Box is essential to driving the success of the restaurant by balancing operational performance with employee development and guest satisfaction, making it a challenging yet fulfilling managerial opportunity.
Job Requirements
- High school diploma or equivalent
- Previous experience in a supervisory or management role in food service
- Strong interpersonal and leadership abilities
- Knowledge of food safety standards and health regulations
- Ability to work flexible hours including weekends and holidays
- Effective decision-making and conflict resolution skills
- Familiarity with point of sale and restaurant management systems
Job Qualifications
- Proven restaurant management experience
- Strong leadership and team development skills
- Knowledge of restaurant operations and food safety regulations
- Ability to motivate and inspire employees
- Excellent problem-solving and communication skills
- Competence in using management information systems
- Experience managing financial performance and budgets
- Understanding of labor laws and regulatory compliance
Job Duties
- Recruit, select, train, develop, and evaluate restaurant employees
- Monitor staffing levels and ensure training systems are adhered to
- Identify and develop internal candidates for management and team leader roles
- Ensure execution of My Promise to You and Service Profit Chain initiatives
- Create an employee-friendly, fun, clean, and safe restaurant environment
- Motivate and inspire employees to achieve high performance
- Treat employees with respect and recognize their contributions
- Manage daily operations to achieve restaurant performance excellence
- Ensure consistent delivery of guest service and food quality
- Respond to guest concerns and complaints professionally
- Maintain restaurant cleanliness, maintenance, and brand image
- Use management information tools to analyze performance
- Identify trends and implement improvement plans
- Focus on increasing sales and profitability while controlling costs
- Monitor compliance with budgets and restaurant goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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