Restaurant Manager

Downey, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $24.00 - $27.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Performance bonus

Employee Discounts

Retirement Plan

flexible scheduling

Job Description

Polly's Inc. is a reputable franchise operator known for delivering quality dining experiences under the KFC brand. With a commitment to upholding the high standards of KFC Corporation, Polly's Inc. operates in multiple communities with a deep focus on customer satisfaction, quality service, and operational excellence. As part of the fast-food restaurant industry, Polly's takes pride in maintaining the brand's promise of offering fresh, friendly, and exceptional service experiences that exceed customer expectations. The company's culture is deeply rooted in accountability, ownership, and creating value for both their team members and guests. Polly's Inc. emphasizes teamwork, leadership development, and community engagement as key pillars to its success, making it an employer of choice for those seeking a dynamic and rewarding career in restaurant management.

The General Manager position at KFC of Polly's represents a leadership role that centers on driving the day-to-day operations of a single store location with a strategic focus on profitability, team development, and guest satisfaction. This full-time role requires a proactive leader who will manage all aspects of the store—from front-of-house service and back-of-house food preparation to financial oversight and marketing initiatives. The General Manager is the key face of the store in their local community and is tasked with "Delivering the Promise" every day by offering high-quality food, friendly service, and exceptional experiences to guests. Responsibilities include workforce planning such as recruitment, onboarding, coaching, and scheduling, ensuring compliance with KFC and company policies, managing store finances including P&L analysis and cost control (labor, food, and supplies), and driving sales growth through innovative marketing and customer engagement efforts.

This position also requires a commitment to employee development and motivation, ensuring that all team members feel valued and empowered to contribute to the store's success. Safety and regulatory compliance are critical responsibilities, with the General Manager expected to maintain sanitary conditions, secure company assets, and create a safe working environment for both employees and guests. The role includes hands-on involvement in day-to-day operations—especially during peak hours—and requires flexibility with work schedules, including evenings, weekends, and holidays. Compensation for this position includes eligibility for bonuses based on performance, rewarding effective leadership and business results.

Overall, the General Manager of KFC at Polly's plays an essential role in reinforcing the company's reputation for excellence while fostering a positive workplace culture that supports team growth and business profitability. This opportunity is ideal for experienced restaurant leaders passionate about operational excellence, team leadership, and delivering exceptional guest experiences consistently.

Job Requirements

High school diploma or equivalent
1 - 5 years of related supervisory experience
Mandatory valid driver’s license and proof of auto insurance
Basic computer proficiency including POS and Microsoft Office
Knowledge of food safety and health regulations
Strong customer service skills
Previous successful completion of management training program
Ability to work varied hours including evenings, weekends and holidays
Must be able to work daily dinner rush shifts
Ability to manage multiple tasks and lead teams

Job Qualifications

1 - 5 years of related experience in supervisory role
Valid driver’s license and proof of auto insurance
Strong working knowledge of store operations and management principles including scheduling and cost control
Basic computer skills including POS and Microsoft Office
Food preparation skills relevant to restaurant business
Up-to-date knowledge of food safety and health codes
Customer-focused with ability to work independently or as part of a team
Extensive knowledge in customer relations
Successful completion of company’s management development training program (MIT)
Position eligible for bonus

Job Duties

Deliver high quality results through execution of workforce planning: recruitment, selection, onboarding, education and coaching to support standards
Proficient management of store through application of policies, service standards and continual improvement of standard operational procedures
Demonstrate effective leadership and efficient labor/team member management: scheduling, monitoring, communication of job expectations, planning, counseling and enforcement of policies and procedures
Commitment to team building through rapport, support, coaching, delegation of tasks and team development
Support long-term development of management-level staff, holding them accountable for contributing to team and company objectives
Build relationships with guests daily and support satisfaction by monitoring, evaluating and auditing food, beverage, and service offerings
Adhere to and uphold cash handling policies and procedures to ensure proper cash management practices
Lead store and team to achieve targets through implementation of tools to optimize production, quality guest-service standards and productivity
Align store to strategic and annual forecasts and budgets, monitor variance analysis to develop financing, establish and enforce financial controls to achieve and sustain targets
Provide added value by driving brand team initiatives, public and community relation programs
Develop and implement strategies to support increase of store sales
Adhere to company service level standards to increase sales and minimize costs
Manage P&L responsibility including forecasting and adjustments as business conditions indicate
Control profit and loss by adhering to cash control/security procedures, inventory control, labor management, evaluating financial reports and corrective actions
Estimate levels of food and beverage costs and work with Home Office for provisioning and purchasing
Oversee proper portion control and quantity of food/bake goods to minimize waste
Approximate food needs, place orders with distributors, schedule supply deliveries, monitor inventory through Merit system
Ensure accurate, timely completion of store financial and payroll duties
Ensure compliance with operational standards, company policies, federal/state/local regulations and laws
Ensure proper security procedures to protect team members, guests and company assets
Certify store meets sanitary standards and maintenance to pass regulatory inspections
Ensure a safe environment to reduce risk of accident/injury
Maintain excellent communication with Area Director and take corrective actions as needed
Demonstrate excellent people management skills with coaching and motivation
Work with Human Resources on time and attendance issues, counseling, ethics, conflict resolution and discipline
Comply with California wage and hour laws including Polly's meal and rest policy
Work daily dinner rush shifts and varied hours including weekends and holidays
Manage a minimum of two closing shifts per week
Comply with holiday scheduling based on business needs.