Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $62,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

competitive salary
Vacation Time
Health Insurance
Dental Insurance
Fun environment
Free meals and drinks while you work
opportunities for growth

Job Description

Dunkin' is a globally recognized brand known for its coffee and baked goods, serving millions of customers daily who seek quick, quality, and delicious products. This particular Dunkin' restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. The franchise operates autonomously, meaning that while it's part of the larger Dunkin' brand family, it manages its own employees, wage, and benefit structures. Working at this Dunkin' establishment means being part of a fast-paced environment where the focus is on customer satisfaction and fostering a friendly and cohesive team culture. The franchise is actively seeking hardworking and enthusiastic individuals who are passionate about the Dunkin' brand to join their team and contribute to making guests' days by serving premium products and excellent service.

The available role emphasizes leadership and team development within the store, requiring someone with a drive to create a guest-first culture, maintain high service standards, and ensure operational excellence. The position offers a competitive salary and benefits, including health and dental insurance, vacation time, free meals and drinks during work, and significant opportunities for professional growth. Employees in this role will be actively involved in all facets of restaurant operations, including staff hiring, training, creating and maintaining a safe and healthy environment, executing marketing promotions, and managing costs to optimize profitability. The role commands responsibility for setting sales goals and tracking progress while continuously improving quality and productivity. This position is ideal for candidates who are problem solvers, excellent leaders, and committed to delivering consistent and positive guest experiences, making it a rewarding opportunity within the Dunkin' franchise network.

Job Requirements

  • Arrives on time
  • Great with guests
  • Can foresee problems before they occur
  • A leader and role model for the employees
  • Previous managerial experience strongly preferred
  • Previous fast food/quick service restaurant experience required
  • Top-notch customer service skills
  • Strong verbal and written communication skills
  • Excellent leadership skills

Job Qualifications

  • Previous managerial experience strongly preferred
  • Previous fast food/quick service restaurant experience required
  • Top-notch customer service skills
  • Strong verbal and written communication skills
  • Excellent leadership skills

Job Duties

  • Maintain a customer service focus, passion for results, and a desire to develop a great team
  • Hire, train and develop employees, communicating job expectations and providing feedback
  • Create and maintain a guest first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
  • comply with all applicable laws
  • Ensure Brand standards and systems are executed
  • Prepare and complete action plans
  • implement production, productivity, quality and guest service standards
  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Set sales goals and track results

Job Criteria

Experience

Mid Level (3-7 years)


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