Restaurant Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $25.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Job Description

Dunkin' is a leading global restaurant brand renowned for its delicious coffee, baked goods, and exceptional customer service. Founded with the mission to offer high-quality beverages and food in a quick and friendly environment, Dunkin' has grown into one of the most recognized names in the quick-service restaurant (QSR) industry. The brand operates thousands of locations worldwide, catering daily to millions of loyal customers. Each restaurant is committed to upholding Dunkin's high standards of operational excellence, customer satisfaction, and community engagement.

The role of Restaurant Manager at Dunkin' is a pivotal leadership position responsible for ensuring that a single restaurant delivers outstanding guest experiences while maintaining efficient operations and profitability. This full-time position involves leading by example in a fast-paced, customer-focused environment, providing positive leadership to the restaurant team, and ensuring compliance with all brand, franchise, and regulatory standards. The Restaurant Manager works with various team members including shift leaders, bakers, and support staff to recruit, train, and develop a skilled and motivated workforce.

This position demands a hands-on leader who can not only manage day-to-day restaurant operations but also foster a culture of teamwork, coaching, and continuous improvement. The manager oversees all aspects of the restaurant’s functioning—from cash handling and inventory control to ensuring adherence to health regulations and food safety guidelines. They also drive business growth by implementing operational strategies to enhance productivity, reduce waste, and increase sales.

Additionally, the Restaurant Manager actively monitors guest feedback and takes proactive steps to elevate customer satisfaction while engaging with the local community to build valuable partnerships. By staying abreast of industry trends, competitor activities, and evolving customer preferences, the manager plays a key role in maintaining market relevance and driving innovation within the restaurant. This is an exciting opportunity for a motivated professional who thrives in a dynamic, team-oriented environment and is passionate about delivering exceptional food service while exceeding operational goals. The role offers a competitive salary aligned with franchise standards and opportunities for career growth within the Dunkin' network.

Job Requirements

High school diploma or equivalent
basic computer skills
fluent in spoken and written English or the predominant language in your market
basic math and financial management
previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
ability to work standing for extended periods
ability to perform repetitive motion including bending, stooping and reaching
ability to lift packages if applicable
ability to wear a headset if applicable
ability to work in a small space

Job Qualifications

Basic computer skills
fluent in spoken and written English or the predominant language in your market
basic math and financial management
previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
college degree preferred
strong analytical skills and business acumen
ability to train and develop a team including giving positive and constructive feedback
guest focused
ability to manage conflict
problem solving
motivating others
works well with others in a fun, fast-paced team environment
on time, demonstrates honesty and a positive attitude
willingness to learn and embrace change
time management

Job Duties

Able to perform all responsibilities of restaurant team members
recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff
foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
implement training programs to enhance team member skills and performance
lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems
ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
create and maintain a guest focused culture in the restaurant
review guest feedback results and implement action plans to drive improvement
develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
ensure exceptional customer service by providing a welcoming and friendly atmosphere
monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues
monitor and control food and labor costs, inventory levels, and waste to maximize profitability
engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
communicate restaurant priorities, goals and results to restaurant team members
execute new product roll-outs including training, marketing, and sampling
completion of DCP and other vendor orders to ensure all products are fully stocked
conduct self-assessments and corresponding action plans for food safety and brand standards
ensure restaurant budget is met as determined by Franchisee
engage with Dunkin’ and Inspire Brands Field Operations team as appropriate