Restaurant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,100.00 - $56,500.00
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Work Schedule

Flexible
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Benefits

competitive salary
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Wendy's is a globally recognized fast-food restaurant chain headquartered in the United States, known for its fresh, high-quality menu offerings and commitment to exceptional customer service. Operating thousands of restaurants worldwide, Wendy's prides itself on its innovative approach to fast food, blending traditional values with modern service techniques. Wendy's is dedicated to nurturing a positive work culture where employees feel supported, valued, and empowered to contribute to the brand's success. The company fosters career growth opportunities and emphasizes leadership development within its teams to maintain high standards of service, quality, and operational excellence.

The Restaurant Manager role at Wendy's is an integral leadership position responsible for supporting the General Manager by fostering a motivating and enjoyable work environment. This role focuses on coaching team members, identifying top talent, and ensuring that the right employees are positioned effectively through efficient scheduling. The Restaurant Manager oversees daily restaurant operations and staff management to maximize profitability and customer satisfaction while strictly adhering to the company’s policies, procedures, and ethical standards.

In this position, the Restaurant Manager plays a crucial part in implementing strategies to achieve sales and profit goals while maintaining exceptional quality, service, cleanliness, and safety standards. The manager is accountable for labor cost control by balancing staffing needs with projected sales and effectively monitoring expenses such as food costs and waste. By constantly engaging with customers and team members, the Restaurant Manager ensures the highest levels of product quality and service efficiency. Training and ongoing development of the crew are key responsibilities, where the manager leads initiatives to improve skills, cross-train employees, and recognize high-performing team members.

Additionally, this role involves maintaining strict operational controls including inventory management, cash and equipment security, and adherence to health and safety regulations. The Restaurant Manager supports administrative tasks such as scheduling and reporting while proactively addressing challenges to operational effectiveness. By partnering closely with the General Manager and District Manager, the Restaurant Manager ensures that the restaurant operates smoothly, achieves its financial objectives, and delivers a welcoming and satisfying experience to every customer. This role is perfect for a motivated leader who thrives in a dynamic environment and is passionate about driving team success and customer satisfaction simultaneously.

Job Requirements

  • High school diploma or equivalent
  • Previous restaurant or food service experience preferred
  • Proven leadership abilities
  • Strong communication skills
  • Ability to manage multiple responsibilities under pressure
  • Availability to work flexible hours including weekends and holidays
  • Basic computer skills
  • Must comply with federal, state, and local regulations
  • Ability to stand for extended periods

Job Qualifications

  • High school diploma or equivalent
  • Prior experience in restaurant management preferred
  • Strong leadership and team development skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of food safety and health regulations
  • Proficiency in scheduling and inventory management
  • Capability to analyze financial reports
  • Customer service-oriented mindset
  • Ability to train and motivate staff
  • Familiarity with company policies and procedures
  • Problem-solving and decision-making skills

Job Duties

  • Manage labor costs by evaluating labor needs against projected sales
  • Review budget and profit and loss statements monthly
  • Promote customer satisfaction to build sales
  • Monitor crew prep, production, and procedure execution to control costs
  • Track waste levels using established procedures
  • Communicate sales and profit issues to General or District Manager
  • Assist in executing sales and profit plans
  • Monitor food costs to reduce waste and theft
  • Monitor product quality through customer interaction and crew feedback
  • Train crew to respond promptly and courteously to customer needs
  • Take corrective actions to improve service times
  • Train crew to solicit customer feedback
  • Set and communicate daily sales objectives
  • Train crew to maintain cleanliness during shifts
  • Direct crew to correct cleaning deficiencies
  • Train crew on new products
  • Assist in training new managers
  • Train crew using Crew Orientation and Training process
  • Cross-train crew for efficient shift coverage
  • Recognize high-performing crew members
  • Follow prep and production goals
  • Monitor inventory levels
  • Complete physical inventory
  • Receive weekly food deliveries
  • Maintain security of cash, product, and equipment
  • Follow restaurant priorities set by General Manager
  • Ensure standards and procedures are properly executed
  • Manage shifts to maintain quality, service, and cleanliness at 80% or better
  • Take action when operational issues are identified
  • Follow operational procedures manual
  • Maintain safe working conditions
  • Follow cash control policies
  • Report accidents accurately and promptly
  • Comply with health department operational procedures
  • Manage shifts using established guidelines
  • Perform administrative duties as required
  • Write crew schedules to meet objectives
  • Comply with company crew benefits standards
  • Follow Preventative Maintenance Program
  • Train and monitor equipment maintenance

Job Criteria

Experience

Mid Level (3-7 years)


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