Restaurant Manager

Quality Brand Group LLC is a prominent multi-store franchisee operating a number of Dunkin' locations across several states, including Arizona, Colorado, Florida, Nevada, and Texas. As part of the greater Dunkin' Brands Group Inc., Quality Brand Group LLC prides itself on fostering an environment that emphasizes opportunity for personal growth, team empowerment, and exceptional customer experiences. The company is committed to creating a positive and respectful atmosphere where every team member and guest feels valued and dignified. With a strong foundation rooted in these values, Quality Brand Group LLC continues to grow as a key player in the food service industry through its dedication to operational excellence and community engagement.

The Restaurant Manager role within Quality Brand Group LLC is a full-time position based in Phoenix, Arizona, offering competitive salary, a monthly bonus program, and comprehensive benefits including medical, dental, vision, and prescription insurance with company contributions, employee meal discounts, and paid vacation. This role is integral to maintaining the success and quality standards of each Dunkin' location. The Restaurant Manager will be responsible for overseeing daily restaurant operations, ensuring adherence to service and cleanliness standards, and managing all aspects of store performance. A core part of the role involves the administration, recruitment, and development of a motivated team, fostering a culture of continuous improvement and excellence.

Operationally, the Restaurant Manager is accountable for managing the profit and loss statement as though they owned the store, demonstrating strong financial acumen in setting and achieving sales targets alongside controlling expenses. They are the primary leader who drives guest satisfaction through effective communication, coaching, and leadership, ensuring that every customer interaction is memorable and positive. The position also requires managing purchasing, scheduling, training, and maintaining the physical facilities, which demands an organized and proactive approach. Furthermore, the Restaurant Manager is responsible for ensuring compliance with food safety regulations, including serving safe food and upholding high hygiene standards, a critical factor in the food service industry.

In addition to leadership duties, the Restaurant Manager often manages shifts personally, engaging directly with customers and staff to guide daily operations and service delivery. They play a key role in staffing decisions, including counseling, promoting, disciplining, and terminating employees as necessary to maintain team efficiency and morale. Candidates for this role must be highly motivated, enthusiastic, and capable of independent work while contributing to a collaborative team environment. Experience in the food service industry, combined with food safety certifications like Serve Safe, is essential.

The role demands a physical capability to handle restaurant equipment and undertake tasks that may involve lifting weights between 30 to 50 pounds and engaging in repetitive motions such as pushing, pulling, stretching, and continuous use of fingers and wrists. The ideal candidate will have strong mathematical, writing, and English language skills and demonstrate a passion for results, effective problem solving, and decision-making abilities. This position offers a unique opportunity to join a successful and energized team dedicated to delivering exceptional food and beverage experiences in a fast-paced and rewarding environment.