Restaurant Manager

Polly's is a proud franchise operator of KFC, one of the most recognized and beloved fast-food brands globally. With a strong commitment to quality, customer service, and community involvement, Polly's KFC stands out by delivering fresh, friendly, and above-and-beyond expectations every day to its guests. Located in diverse local communities, Polly's KFC operates as a full-service restaurant focused on both front-of-the-house and back-of-the-house excellence. The company emphasizes strong leadership, teamwork, and operational efficiency to ensure that each store operates at peak performance, delivering satisfaction to customers and creating value for its employees and stakeholders.

The General Manager position at Polly's KFC is a critical leadership role focused on managing all store operations and driving business success through accountability, ownership, and consistent execution of company standards. This full-time salaried role requires the General Manager to lead by example while overseeing every aspect of the store’s function, including staff recruitment and training, service quality, marketing, P&L management, and compliance with health and safety regulations. The General Manager serves as the face of Polly's KFC in the community and is responsible for both the internal team environment and the external customer experience.

In this role, the General Manager must cultivate and maintain a motivated and competent team that delivers exceptional guest experiences daily. They will be responsible for workforce planning, scheduling, labor management, coaching, and development of both management-level and frontline employees. They handle all operational controls, including inventory management, cash handling, and adherence to company policies aimed at reducing waste, costs, and operational risks.

The General Manager will also focus on achieving financial targets by forecasting sales, controlling expenses, and optimizing productivity. They use a variety of tools to monitor performance, implement improvements, and align store operations with strategic goals and budgets. Additionally, the position requires active participation in community relations and marketing initiatives to attract and retain business.

This role demands a hands-on leader who is proficient in both the operational and business sides of restaurant management. The General Manager must be skilled in managing complex logistics such as food ordering and delivery scheduling, maintaining sanitary standards, and ensuring the health and safety of team members and guests. They must keep open communication lines with the Area Director and work closely with Human Resources on employee relations and compliance with labor laws.

Overall, a successful General Manager at Polly's KFC will drive the store to exceed company standards through effective leadership, operational efficiency, customer satisfaction, and financial performance. This opportunity offers potential eligibility for a bonus and requires availability to work varied hours, including dinner rushes, weekends, holidays, and closing shifts. This role is suited for experienced and motivated individuals with a passion for managing restaurant operations in a fast-paced environment.