The Wendy's Company logo

Restaurant Manager

Glen Allen, VA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Paid Time Off
flexible schedule
Employee Discounts
Career development opportunities
inclusive work environment
reasonable accommodations
Opportunity for advancement

Job Description

Wendy's is a globally recognized fast-food restaurant known for its fresh quality food and commitment to excellent customer service. Founded by Dave Thomas, Wendy's has grown to be a trusted name in the quick-service dining industry. The restaurant chain is distinguished by its unique approach to menu offerings, focusing on fresh ingredients and made-to-order meals that go beyond the typical fast-food experience. Operating in numerous locations, including franchise-owned establishments, Wendy's offers opportunities for career growth, skill development, and a supportive work environment.

At Wendy's, we believe in treating our team members like family, fostering an inclusive and respectful workplace where everyone feels valued and motivated to excel. The founder's three core principles guide our operations: do the right thing, treat people with respect, and provide food quality that exceeds expectations. These values are deeply embedded in the culture and daily practices of all Wendy’s locations.

The role of a Wendy's Shift Manager is crucial for maintaining the high standards customers expect. As a Shift Manager, you will be the face of the restaurant during your shift, embodying the brand's values through leadership, operational excellence, and customer engagement. This position requires a hands-on approach, balancing team management, customer service, and ensuring food safety protocols are rigorously followed. You will act as a mentor and leader to team members, guiding them to deliver the best possible service and experience to every guest.

This role is tailored for individuals who thrive in fast-paced environments and enjoy making decisions that impact the team and customer satisfaction positively. Responsibilities include managing day-to-day operations, assisting in training new employees, resolving customer issues promptly and professionally, and maintaining compliance with health and safety standards. Leadership skills are essential, as you will be organizing and overseeing a team, motivating them to perform efficiently while upholding Wendy’s quality standards.

Wendy's is committed to diversity and inclusion, welcoming applicants from all backgrounds, including all races, religions, nationalities, genders, and members of the LGBTQ+ community. We provide reasonable accommodations for individuals with disabilities to ensure everyone has the opportunity to perform their roles effectively. This employment opportunity is with a Wendy's franchisee, which operates independently and may offer unique compensation packages and benefits.

If you are passionate about food, enjoy leading teams, and are ready to take the next step in your career, becoming a Wendy's Shift Manager offers a fulfilling and dynamic work environment. With flexible scheduling and the chance to work with a dedicated team in a reputable brand, this role supports both professional and personal growth.

The specific location for this opportunity is at 10177 Brook Road, Glen Allen, VA 23059. Here, you will join a vibrant community workplace dedicated to serving customers with friendliness and quality. Take pride in working for a brand that honors its legacy and continues to innovate in the food industry while providing employees the tools and support they need to succeed and move up.

Job Requirements

  • high school diploma or GED
  • minimum one year of restaurant experience
  • leadership experience in fast-paced environment
  • strong problem solving skills
  • excellent customer service skills
  • ability to give and take direction
  • flexible work schedule
  • ability to travel to different Wendy's locations
  • ability to stand and move for entire shift
  • capability to lift 25-50 lbs occasionally
  • willingness to work in various weather conditions
  • ability to use restaurant equipment and follow brand standards

Job Qualifications

  • high school diploma or GED
  • at least one year of restaurant work experience
  • previous leadership or team management experience
  • strong problem-solving abilities
  • excellent customer service skills
  • capacity to handle direction and give feedback
  • flexible availability

Job Duties

  • lead and organize a team during shifts
  • handle customer inquiries and complaints professionally
  • ensure food safety and cleanliness standards are met
  • train and mentor new employees
  • maintain operational efficiency
  • manage restaurant equipment and supplies
  • adhere to brand standards and guidelines

Job Criteria

Experience

Mid Level (3-7 years)


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