The Wendy's Company logo

RESTAURANT MANAGER

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
credit union memberships
Performance Based Incentives
one-on-one training

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality hamburgers and exceptional customer service. Established in 1969, Wendy's has grown to become one of the leading quick-service restaurant brands worldwide, boasting a reputation for innovation, freshness, and a commitment to delivering memorable dining experiences for its customers. As a franchise-based business, many Wendy's locations operate independently, offering unique opportunities and benefits tailored to local markets while maintaining the brand's overall standards and values.

At the Charlotte, NC location on 715 Charlottetowne Ave, the restaurant is seeking dynamic and dedicated Managers who are committed to upholding the company's high standards of quality, customer service, and operational excellence. This managerial role involves assisting the General Manager in the day-to-day operational management of the restaurant. The position is pivotal in ensuring the smooth functioning of the location, achieving store objectives, and fostering a positive workplace culture. Responsibilities include participating in interviewing, recommending, selecting, and training shift supervisors and crew members. Managers play a crucial role in creating and maintaining an environment that encourages effective communication, team engagement, and a customer-first mindset.

This is an excellent opportunity for individuals looking to build their careers within the fast-food industry, especially in a leadership capacity. The role requires hands-on management skills, leadership qualities, and the ability to enforce Wendy's operating standards and HR policies. Moreover, the managers at this franchise location can expect to be part of a motivated team driven by performance-based incentives and comprehensive training programs that ensure continuous professional development. This includes participation in Wendy's Management Institute and various food safety training initiatives. Compensation and benefits are competitive and tailored by the independently owned franchise, meaning they might differ slightly from company-owned Wendy's locations but are designed to attract and retain top talent. Those interested can apply online at the franchise's career portal.

Job Requirements

  • ability to perform essential job duties satisfactorily
  • ability to learn and apply Wendy's standard operating procedures and policies
  • ability to follow human resources policies and procedures
  • ability to provide supervisory practices
  • ability to complete corporate training programs including crew positional training, management institute, and food safety training
  • willingness to work in a fast-paced environment
  • strong problem-solving skills
  • ability to engage and motivate team members

Job Qualifications

  • high school diploma or equivalent
  • previous experience in a supervisory or management role in the food service industry preferred
  • strong leadership and interpersonal skills
  • ability to manage multiple tasks efficiently
  • good communication skills
  • knowledge of food safety and hygiene standards

Job Duties

  • assist the general manager in managing daily restaurant operations
  • participate in achieving store objectives
  • assist in interviewing, recommending, selecting and training shift supervisors and crew members
  • create and maintain a culture of communication and team engagement
  • provide excellent customer service at all times
  • enforce standard operating procedures and company policies
  • support and complete corporate training programs

Job Criteria

Experience

Mid Level (3-7 years)


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