Restaurant Manager

Columbus, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

Church's Chicken is a renowned quick-service restaurant chain celebrated for its real comfort food and welcoming atmosphere. With over 60 years of serving quality meals, Church's has established itself as a destination for guests seeking delicious dining experiences along with heartfelt service. The company's commitment to providing opportunities for hardworking individuals to grow and succeed has made it a pillar in the food service industry. Church's Chicken is dedicated to creating team environments where people feel valued, engaged, and motivated to deliver exceptional service while working in a clean and safe restaurant setting.

The General Manager role at Church's Restaurant is a pivotal leadership position responsible for overseeing all business operations within a single restaurant location. Reporting directly to the Market Leader and operating within the Field Operations department, the General Manager drives the overall success of the restaurant by managing sales performance, controlling expenses, and cultivating a positive and productive work environment. The General Manager ensures that every guest receives superior and memorable service that aligns with Church's commitment to quality, speed, and accuracy.

This role demands a hands-on leader who can foster a team culture rooted in engagement, growth, and customer satisfaction. The General Manager will directly supervise an Assistant Restaurant General Manager and/or a Shift Leader, depending on the restaurant's scale and sales volume. They are accountable for training team members, resolving guest complaints efficiently, and maintaining compliance with all relevant laws and internal policies. Additionally, they oversee budget management, inventory control, equipment maintenance, and operational reporting to continually drive improvements.

The General Manager position requires dedication, flexibility, and the ability to work extensive hours, including weekends, to meet the dynamic needs of the restaurant. Candidates must bring at least one year of supervisory experience in the restaurant industry and demonstrate strong skills in leadership, customer service, and operational management. Church's Chicken values individuals who are passionate about creating positive experiences, developing team members, and achieving business goals within a high-energy, fast-paced environment. This role is perfect for those who aspire to grow their career in food service management while contributing to a vibrant and supportive company culture.

Job Requirements

High school diploma or GED
One year supervisory experience in restaurant industry
Successfully complete all required training and testing
Valid driver’s license
Proof of valid insurance
Ability to work 50 to 55 hours per week
Available for flexible shifts including weekends
Knowledge of restaurant operational and HR procedures
Basic computer skills
Excellent interpersonal skills
Ability to manage conflict resolution
Skilled in employee coaching and development
Ability to supervise others
Knowledge of labor cost reporting and business reporting
Understanding of profit and loss statements
Ability to implement policies and procedures
Continuously improve customer satisfaction
Knowledge of recruiting and interviewing
Ability to create a positive work environment

Job Qualifications

High school diploma or GED
At least one year of supervisory experience in the restaurant industry
Valid driver’s license and proof of valid insurance
Ability to work 50 to 55 hours per week including flexible shifts and weekends
Knowledge of restaurant policies, operations, and human resources procedures
Understanding of labor cost reporting and business-related reporting
Excellent interpersonal and professional interaction skills
Basic computer skills
Knowledge of profit and loss statements
Ability to implement policies and procedures
Skilled in coaching, counseling, and employee development
Focus on improving customer satisfaction
Experience with recruiting and interviewing
Strong supervision and conflict resolution skills
Ability to create and maintain a positive work environment

Job Duties

Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
Build team understanding and commitment to guest service standards
Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
Assist and resolve all guest complaints in-person or by phone applying the listen, apologize, satisfy and thank model
Ensure all incoming calls are handled in a prompt, courteous, and professional manner
Direct and conduct regular training with team members
Provide regular feedback to team members and identify areas for improvement
Work with direct reports to cross-train and develop new skills
Create a workplace where team members strive, are rewarded, and have fun
Ensure compliance with federal, state, and local laws and regulations
Maintain a clean and safe restaurant environment
Manage budgets and make necessary adjustments
Ensure compliance with labor laws
Adhere to company policies and procedures
Maintain restaurant inventory and organization
Oversee routine maintenance and repairs of equipment
Prepare and analyze operation reports
Perform other duties as assigned