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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,900.00 - $59,100.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
Job Description
Savannah Riverboat Cruises is a renowned experiential hospitality company known for delivering memorable river cruise adventures along the scenic Savannah River. As a leader in immersive dining and entertainment experiences, Savannah Riverboat Cruises expertly blends Southern charm with seamless service delivery aboard beautifully appointed vessels. The company prides itself on creating a unique and engaging atmosphere where guests can enjoy not only the captivating views but also meticulously curated onboard experiences that highlight the rich culture and history of the region. With a commitment to exceptional guest satisfaction, Savannah Riverboat Cruises has developed a reputation for quality, creativity, and top-tier... Show More
Job Requirements
- 3+ years of restaurant or hospitality management experience
- experience in high-volume dining, events, entertainment venues, or experiential hospitality preferred
- strong leadership presence and high emotional intelligence
- ability to remain calm and decisive in a moving vessel, live entertainment, and time-sensitive environment
- passion for guest engagement and memorable experience creation
Job Qualifications
- 3+ years of restaurant or hospitality management experience
- experience in high-volume dining, events, entertainment venues, or experiential hospitality preferred
- demonstrated success building and leading service training programs
- strong leadership presence and high emotional intelligence
- ability to remain calm and decisive in a moving vessel, live entertainment, and time-sensitive environment
- passion for guest engagement and memorable experience creation
Job Duties
- Develop and implement comprehensive hospitality training programs focused on anticipatory service and immersive guest engagement
- train crew members to create magic moments that surprise and delight guests
- lead daily pre-cruise service briefings aligning team on guest demographics and experience goals
- coach team members on refined Southern hospitality and polished service presentation
- implement service recovery training empowering staff to resolve concerns confidently
- conduct ongoing floor coaching during live cruises to maintain elevated service standards
- ensure seamless collaboration between service staff, culinary team, entertainment, and marine operations
- oversee the full guest experience from dockside welcome to final departure
- ensure smooth boarding flow, dining service timing, entertainment transitions, and farewell touchpoints
- create systems for recognizing birthdays, anniversaries, VIP guests, and repeat cruisers
- maintain impeccable cleanliness, ambiance, and presentation throughout the vessel
- monitor guest feedback and online reviews to continuously elevate the experience
- recruit hospitality professionals who embody warmth, professionalism, and enthusiasm
- design structured onboarding specific to riverboat service standards and experiential dining
- provide hands-on coaching during cruises in a fast-paced, dynamic environment
- foster a culture of accountability, pride, and performance excellence
- develop assistant managers and supervisors into hospitality leaders
- manage staffing levels according to cruise schedules and seasonal demand
- oversee labor control while maintaining premium service standards
- ensure compliance with maritime safety protocols, health codes, and company policies
- partner with culinary leadership to ensure consistency in food quality, timing, and presentation
- monitor inventory, cost controls, and service efficiency metrics
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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