Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
performance-based incentives
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, customer service, and innovative menu options. Established in 1969, Wendy's has grown to become one of the largest and most popular fast-food chains worldwide, with thousands of locations serving millions of customers daily. The brand is synonymous with fresh, never frozen beef, a variety of classic and contemporary menu items, and an emphasis on customer satisfaction. Wendy's operates through both company-owned and franchised restaurants, with each location upholding the core values of quality, service, cleanliness, and value.
This job opportunity is with one of Wendy's many dedicated franchisees, operating independently within the larger Wendy's network. This franchise model allows for personalized management styles and community-focused service while maintaining the superior standards that customers expect from the Wendy's brand. The particular location for this role is situated at 1719 Eastwood Road, Wilmington, NC 28403, a bustling area serving a diverse customer base.
The position available is for a Manager who aligns with Wendy's high standards of quality and customer service. The role involves assisting the General Manager (GM) in overseeing the daily operations of a Wendy's restaurant, ensuring smooth functioning and meeting store objectives. The Manager will play a crucial role in hiring, recommending, selecting, and training shift supervisors and crew members, thus influencing the overall team performance and culture.
In this dynamic position, the Manager will participate in creating and maintaining an engaging work environment that promotes effective communication among team members. A strong focus is placed on delivering excellent customer service consistently, which is a hallmark of Wendy's commitment to customer satisfaction. The Manager must be adept at handling various responsibilities, including operational management, staff development, and ensuring compliance with company policies and food safety standards.
Wendy's offers competitive wages and a comprehensive benefits package for this role, including health, life, dental, and vision insurance, a 401k plan with company match, paid vacation, payroll deduction plans for work essentials like Shoes for Crews, credit union memberships, and performance-based incentives. Additionally, the company emphasizes employee growth through one-on-one training and opportunities to complete recommended corporate training programs such as the Wendy's Management Institute and food safety training.
This role is ideal for individuals who are enthusiastic about leadership within the fast-food industry, enjoy working in a fast-paced environment, and are committed to upholding high operational standards. The Manager will be expected to learn and apply Wendy's standard operating procedures, human resources policies, and supervisory practices effectively. Successful candidates will be those who can contribute positively to both team performance and customer experience, fostering a welcoming and productive atmosphere within the restaurant.
This job opportunity is with one of Wendy's many dedicated franchisees, operating independently within the larger Wendy's network. This franchise model allows for personalized management styles and community-focused service while maintaining the superior standards that customers expect from the Wendy's brand. The particular location for this role is situated at 1719 Eastwood Road, Wilmington, NC 28403, a bustling area serving a diverse customer base.
The position available is for a Manager who aligns with Wendy's high standards of quality and customer service. The role involves assisting the General Manager (GM) in overseeing the daily operations of a Wendy's restaurant, ensuring smooth functioning and meeting store objectives. The Manager will play a crucial role in hiring, recommending, selecting, and training shift supervisors and crew members, thus influencing the overall team performance and culture.
In this dynamic position, the Manager will participate in creating and maintaining an engaging work environment that promotes effective communication among team members. A strong focus is placed on delivering excellent customer service consistently, which is a hallmark of Wendy's commitment to customer satisfaction. The Manager must be adept at handling various responsibilities, including operational management, staff development, and ensuring compliance with company policies and food safety standards.
Wendy's offers competitive wages and a comprehensive benefits package for this role, including health, life, dental, and vision insurance, a 401k plan with company match, paid vacation, payroll deduction plans for work essentials like Shoes for Crews, credit union memberships, and performance-based incentives. Additionally, the company emphasizes employee growth through one-on-one training and opportunities to complete recommended corporate training programs such as the Wendy's Management Institute and food safety training.
This role is ideal for individuals who are enthusiastic about leadership within the fast-food industry, enjoy working in a fast-paced environment, and are committed to upholding high operational standards. The Manager will be expected to learn and apply Wendy's standard operating procedures, human resources policies, and supervisory practices effectively. Successful candidates will be those who can contribute positively to both team performance and customer experience, fostering a welcoming and productive atmosphere within the restaurant.
Job Requirements
- high school diploma or equivalent
- prior supervisory experience preferred
- ability to work flexible hours
- strong communication and interpersonal skills
- ability to complete training requirements
- availability to work in Wilmington, NC
Job Qualifications
- prior management experience in a restaurant or similar environment preferred
- ability to learn and apply operational and human resources policies
- strong leadership and communication skills
- ability to complete corporate training programs
- commitment to customer service excellence
Job Duties
- assist the GM in managing daily operations
- participate in achieving store objectives
- assist in interviewing, recommending, selecting, and training shift supervisors and crew members
- create and maintain an engaging team environment
- provide excellent customer service at all times
- ensure compliance with standard operating procedures and policies
- participate in food safety and corporate training programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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