Chili's logo

Restaurant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $55,000.00 - $70,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
performance bonuses
retirement savings plan

Job Description

Chili's is a celebrated American casual dining restaurant chain that originated in Dallas, Texas, in 1975. Over the decades, Chili's has firmly established itself as an iconic destination known for its vibrant atmosphere, signature Big Mouth burgers, house-smoked ribs, sizzling fajitas, and expertly crafted hand-shaken margaritas. The restaurant prides itself on a strong legacy of warm service, genuine hospitality, and a commitment to giving back to the community, making it a beloved spot for guests who crave both exceptional food and a memorable dining experience. Its dedication to creating a welcoming, fun, and energetic environment sets Chili's apart in the casual dining industry.

The establishment places great importance on team culture and employee engagement, fostering a workplace where employees feel valued and motivated. Chili's culture revolves around a set of cultural beliefs that emphasize every guest's importance, food perfection, accountability, and a playful approach to running the restaurant. This ensures that every team member aligns with the high standards that contribute to Chili's continued success. Working at Chili's means being part of a collaborative team that supports one another and strives to exceed guest expectations every day.

The Manager role at Chili's is integral to maintaining and advancing the restaurant's high standards of hospitality and operational excellence. Chili's Managers are wired for hospitality and are passionate about connecting with both Team Members and Guests. This role requires a balance of leadership, business acumen, and a heartfelt commitment to people. Managers serve as the critical link between the front-of-house and back-of-house operations, ensuring every shift runs smoothly and guests enjoy an exceptional dining experience.

This position is designed for individuals who thrive in a fast-paced environment and enjoy fostering a team-oriented culture. Successful Chili's Managers lead by example, holding themselves accountable, showing vulnerability and transparency, and encouraging open communication across all levels of the restaurant staff. They champion restaurant initiatives and drive business results by effectively managing costs, conducting quality checks, and adhering to operational timelines.

Manager responsibilities also include hiring, training, retaining, and developing Team Members to take on larger roles within the restaurant, promoting growth and professional development. The role emphasizes a customer-first mindset where Managers drive guest engagement and foster relationships within the community, enhancing the overall Chili's experience. Safety and food handling procedures are a top priority, ensuring a safe and welcoming environment for both guests and employees.

With an annual salary range of $55,000 to $70,000, this full-time role offers a rewarding career path for individuals passionate about hospitality leadership. The position is ideal for dependable team players with great multitasking skills who thrive in dynamic settings and are committed to upholding Chili's culture of fun while delivering top business results.

Job Requirements

  • High school diploma or equivalent
  • Minimum 2 years of management experience in a restaurant or hospitality environment
  • Strong leadership and team management skills
  • Ability to work in a fast-paced environment
  • Excellent multitasking and communication skills
  • Knowledge of safe food handling procedures
  • Dependable and accountable
  • Passion for delivering exceptional guest service

Job Qualifications

  • Proven leadership experience in a hospitality or restaurant setting
  • Strong communication and interpersonal skills
  • Ability to manage and motivate teams effectively
  • Knowledge of food safety standards and operational procedures
  • Experience with cost control and business management systems
  • High school diploma or equivalent
  • Commitment to upholding company culture and values
  • Excellent problem-solving and organizational skills

Job Duties

  • Ensure a great guest experience
  • Role model and hold team members accountable to operational and quality standards
  • Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
  • Foster open communication between team members and management
  • Influence team member behaviors by championing change and restaurant initiatives
  • Lead with heart and mind
  • Drive business results by utilizing Chili's systems to effectively control costs
  • Follow operational systems, such as our manager timeline and performing quality line checks
  • Hire, train, retain, and develop team members to take on larger roles
  • Drive guest engagement within the four walls of the restaurant while developing relationships within the community
  • Understand and practice safe food handling procedures
  • Communicate and embody Chili's culture and cultural beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant

Job Criteria

Experience

Mid Level (3-7 years)


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