Restaurant Manager

Shake Shack, located at 234-236 Newbury Street in Boston, Massachusetts, is part of one of the fastest-growing hospitality brands known for its commitment to quality food and exceptional guest experiences. Founded by Danny Meyer, the CEO of Union Square Hospitality Group, Shake Shack began as a humble hot dog cart in New York City's Madison Square Park before evolving into a beloved global restaurant chain. The company values hospitality, community engagement, and sustainability, embedding these principles into its operations and culture. As an employer, Shake Shack fosters an inclusive, fun, and collaborative work environment where employees, referred to as the #ShackFam, are encouraged to grow, share ideas, and participate in hands-on mentorship and training programs. This dedication to putting people first shines through in the company’s commitment to supporting its teams with ongoing learning opportunities and career advancement potential.

The role available at Shake Shack’s Newbury Street location is a full-time management position with a salary range between $58,032 and $71,552. As a Restaurant Manager, this position offers the chance to lead a high-volume, fast-paced establishment while maintaining the company’s hallmark of superior service and guest satisfaction. This role is pivotal for managing day-to-day restaurant operations, including staff training, motivation, and development to uphold the highest standards in hospitality. The manager is also responsible for coaching team members to deliver excellence in service, ensuring compliance with health and safety standards, and spearheading community engagement efforts through local promotions and events. This position requires a strategic thinker who understands both the operational and financial aspects of running a restaurant, and who thrives in an environment that values teamwork, respect, and continuous learning.

The Restaurant Manager at Shake Shack will play an integral role in upholding the brand’s mission to "Stand For Something Good." Managers will engage with their teams to foster a positive atmosphere where diversity is celebrated, and everyone feels valued. In addition to managing staff performance and restaurant standards, the role includes developing promotional plans to enhance the brand’s presence within the Boston community. This manager will be expected to lead with empathy and enthusiasm, driving excellence by coaching and mentoring team members while maintaining a safe and inviting environment for both guests and employees.

Working at Shake Shack means becoming part of a company that is deeply rooted in fine dining values and community engagement. Employees benefit from a range of perks including meal discounts, exclusive corporate shopping and wellness offers, comprehensive medical, dental, and vision insurance options, employer-paid life and disability insurance, and generous paid time off including parental leave. Additionally, employees enjoy access to a 401k retirement plan with company match and various commuter and flexible spending benefits. This role not only offers a rewarding career but also a meaningful way to contribute positively to the community while developing professionally within a supportive and dynamic team.