Restaurant Manager

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a renowned hospitality brand that began as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, a respected restaurateur and CEO of Union Square Hospitality Group, Shake Shack rapidly grew in popularity due to its commitment to quality food and community involvement. The proceeds from the original cart were dedicated to park beautification efforts, reflecting the company’s foundation of giving back to the community. Over time, Shake Shack evolved from a small stand into one of the fastest-growing hospitality brands, famous for its dedication to high-quality food and exceptional service in a friendly, inclusive environment. With roots grounded in fine dining principles and a passion for community engagement, Shake Shack offers not only great food but also memorable experiences for guests and employees alike. The company culture revolves around the philosophy to "Stand For Something Good," emphasizing integrity, hospitality, and giving back.

The Restaurant Manager role at Shake Shack is central to maintaining the brand’s reputation for outstanding guest service and operational excellence. This position involves overseeing daily restaurant operations to ensure superior service and guest satisfaction, which are the cornerstones of the Shake Shack experience. Restaurant Managers are responsible for leading a diverse team through hands-on mentorship, training, and motivation, fostering an environment where all team members can succeed and grow. Strong leadership skills are necessary to drive the team towards achieving high standards of hospitality, with a focus on coaching and developing staff to reach their full potential. Additionally, the manager will develop and implement community engagement plans to promote the Shake Shack brand through local events, enhancing both customer loyalty and brand visibility.

This role also requires ensuring strict compliance with sanitation, safety, and health regulations to maintain a safe and clean environment for both employees and guests. An understanding of the financial aspects of running a restaurant, including personnel management, food planning, purchasing, and security, is essential for success in this position. Candidates should have experience in high-volume, fast-paced restaurant environments and demonstrate the aptitude for managing all facets of the business. The role offers flexible working hours and fosters a supportive, fun atmosphere where creativity and teamwork thrive. Employee growth and development opportunities are a priority at Shake Shack, making this position ideal for candidates looking to advance their careers in hospitality management while being part of a company that values its people and community impact.

Job Requirements

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Willingness to work flexible hours

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Manage daily restaurant operations to ensure superior service and guest satisfaction
Train team members on all aspects of the Shack operations
Motivate and manage team members to provide highest level of hospitality
Demonstrate leadership with a focus on coaching and achieving excellence
Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
Ensure compliance with sanitation and safety regulations