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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,400.00 - $64,100.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
This company operates in the hospitality and transportation sector, specializing in providing exceptional dining experiences on cruise ships. As a leading provider in the travel and leisure industry, it aims to deliver memorable and enjoyable experiences through high-quality food, drinks, and superior customer service in a unique maritime setting. The company emphasizes a strong commitment to hospitality, quality service, safety, and teamwork through its RESPECT Service System, which embodies its mission, vision, values, and operating principles. The RESPECT Service System is designed to enhance the guest experience by promoting exceptional hospitality, operational efficiency, and a positive company culture that prioritizes... Show More
Job Requirements
- High school diploma or equivalent required
- minimum of five (5) years of total restaurant experience in full-service, high volume environment
- must have supervisory experience
- associates or bachelor’s degree in related field preferred
- responsible alcohol service requirements—RAMP Certification required
- responsible for meeting health department sanitation codes & requirements—SERV Safe Certification required
Job Qualifications
- High school diploma or equivalent required
- minimum of five (5) years of total restaurant experience in full-service, high volume environment
- supervisory experience required
- associates or bachelor’s degree in related field preferred
- responsible alcohol service requirements—RAMP Certification required
- responsible for meeting health department sanitation codes & requirements—SERV Safe Certification required
Job Duties
- Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)
- rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
- gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
- conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
- maintain highest standards of safety for customers and staff
- maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
- develop and execute programs that improve the level of service and product quality
- lead by example
- maintain highest level of professionalism, integrity, and strong work habits
- develop strong teamwork within the crew
- assist in hiring, training, and development of all restaurant shipmates
- help develop and execute shipmate incentive programs
- maintain good working relationships with other departments (marine, sales, and administration)
- attend all scheduled meetings
- operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
- reconcile onboard cash and credit sales with the point-of-sale system
- review timekeeping records for each shift to ensure accuracy
- create schedule for assigned department ensuring proper staffing within budgeted guidelines
- additional job duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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