Restaurant Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Employee assistance program

Job Description

Sendik's Food Markets is a well-established, family-owned grocery chain with a proud history spanning nearly a century. With roots deeply embedded in Southeastern Wisconsin, the company has grown to operate 17 store locations that blend the warmth and personalized touch of a local grocer with the innovation and pace of a modern retail environment. As Sendik's approaches its 2026 Centennial Anniversary, the company continues to uphold its commitment to delivering only the best in quality, service, and community engagement. Known for its award-winning customer experience, Sendik's fosters a culture of genuine service, passion for excellence, and nimbleness to adapt to the evolving needs of its customers and the marketplace.

The Restaurant/Hospitality Manager position at Sendik's Food Markets is a vital role focused on overseeing the day-to-day operations of the restaurant and bar within the stores. This position requires a dynamic individual who combines business acumen with a passion for hospitality, ensuring the smooth operation of all food and beverage services while maintaining high standards of quality and customer satisfaction. The manager will be responsible for everything from managing inventory and vendor relationships to planning promotional events and ensuring compliance with safety and licensing regulations. This is a full-time management role that offers a unique opportunity to join a company where your dedication to service and leadership can have a direct impact on both business growth and the customer experience.

As a Restaurant/Hospitality Manager, you will play a key role in developing and optimizing menus based on guest feedback, managing a team to deliver exemplary service, and creating a lively and welcoming environment for all patrons. Your leadership will help set business goals aimed at increasing sales and customer satisfaction, while your collaboration with other department heads will foster a unified approach to promoting events and theater experiences that drive traffic and revenue. At Sendik's, the emphasis is on treating every customer like family, embracing passion for quality, and responding swiftly and effectively to needs and challenges, which means you will need to be proactive, observant, and committed to continuous improvement.

This role demands a strong understanding of food and beverage operations, including knowledge of specialty coffee preparations and high-end liquor selections. The manager must hold a current bartender's license and stay entirely compliant with state and local laws relating to alcohol service and safety. Additionally, the ability to train, coach, and motivate staff is essential to maintaining Sendik's reputation for exceptional service. If you are eager to contribute to a company where your expertise will be valued and your efforts recognized in a community-centered environment, this is the ideal career opportunity for you.

Job Requirements

High school diploma
Two years of experience in food and beverage management
Must be at least 21 years old
Current bartenders license
Knowledge of equipment such as juicers and specialty coffee makers
Proven customer service skills
Ability to manage inventory and supplier contracts
Familiarity with state and local alcohol regulations
Ability to train and supervise staff
Strong communication and interpersonal skills
Ability to work in a fast paced environment
Physical ability to lift up to 40 lbs
Experience with point-of-sale systems

Job Qualifications

High school diploma
Completion of a vocation course in bartending preferred
Minimum of two years of previous experience in a food and beverage facility or establishment with previous restaurant management experience
Complete understanding of all equipment, including juicers, specialty coffee beverages as well as high end liquor selections
Proven ability to work in a fast paced, customer focused environment
Excellent customer service skills with a high sense of urgency to exceed expectations
Strong interpersonal and communication skills
Energetic and passionate about helping customers
Ability to think critically, problem solve and be keenly observant
Must be 21 or older with extensive working knowledge of alcoholic and non-alcoholic beverages, including but not limited to high-end bourbons and liquors
Proficient with point-of-sale systems
Knowledge of local and state regulations related to alcohol service and safety/sanitation compliance
Previous experience with ordering product a must
Strong ability to diffuse tense situations and resolve conflict
Ability to lift a maximum of 40 lbs

Job Duties

Manages the business and customer service aspects of the bar/restaurant including keeping a current bartenders license, assisting in negotiating supplier contracts, managing inventory and ordering supplies
Develop and optimize the coffee, bar and food menus for all locations based on guest feedback
Develops, plans and implements promotional and special events
Provides exceptional customer service to guests
creates a lively and warm environment
Maintains current, required licenses and vendor contracts
stays informed of current rules and regulations
Manages preparation and service of food menu
Sets business goals to increase sales and maximize customer satisfaction
Works with safety and sanitation leaders to set and enforce quality and safety controls
Ensures the bar is appropriately staffed at all hours in alignment with the business needs with well-trained customer service representatives
Implements and manages best in class standard operating procedures and practices
Trains and coaches associates on standard operating procedures
Manages inventory and orders products according to the needs of the business
Builds customer relationships and grows customer base
Partners with other department managers to promote the bar and associated events to drive sales through theater events
Ensures 100% compliance to all state and local regulations
Completes other miscellaneous duties as assigned