Restaurant Manager

Hammond, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $60,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Training and development programs

performance bonuses

Job Description

Twin Peaks is a well-established restaurant and sports lodge brand known for its distinctive combination of high-quality food, exceptional service, and a unique atmosphere that blends hospitality with entertainment. Located in Schererville, Indiana, this particular Twin Peaks property upholds the brand's commitment to creating an inviting and vibrant environment for guests. The establishment is recognized for its focus on delivering best-in-class service, a diverse food and beverage menu, and a lively ambiance that appeals to a broad clientele ranging from casual diners to sports enthusiasts. As a part of a growing national chain, Twin Peaks emphasizes both employee development and operational excellence, making it a sought-after employer in the hospitality industry. This role is a full-time managerial position with an annual salary of $60,000, providing a stable career opportunity within a dynamic and fast-paced restaurant setting.

The Manager position at Twin Peaks plays a critical role in directing the daily operations of the store, overseeing a team of employees, and ensuring that every aspect of the establishment runs smoothly and profitably. This role requires strong leadership skills and a hands-on approach to managing personnel, operational procedures, and customer satisfaction. The manager is responsible for maintaining high standards of cleanliness and food safety in accordance with health regulations, ensuring responsible alcohol service, and driving sales through effective marketing and recruiting efforts. The position involves coaching and motivating the team, managing inventory and cash handling, and upholding company policies related to workplace conduct and performance standards. This leader must also oversee training programs, performance scheduling, and compliance with all local and state regulations, including food and alcohol service certifications.

The ideal candidate will bring experience from high-volume restaurant or bar environments and possess excellent communication skills, particularly in English, with Spanish language abilities considered a strong asset. Physically, the role demands the ability to stand for extended periods, lift moderately heavy items, and work in various environmental conditions ranging from busy dining areas to kitchens and storage spaces.

Overall, the Manager at Twin Peaks is expected to create a respectful and motivating workplace that encourages peak performance and fosters a positive experience for both employees and guests. This position offers an exciting opportunity to lead a dedicated team within a renowned hospitality brand, contributing directly to the operational success and customer satisfaction of the restaurant.

Job Requirements

Must have leadership experience in high-volume restaurants and/or bars
ability to effectively communicate in the English language
must attend orientation and agree to policies and procedures as outlined
must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision
must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications

Job Qualifications

Leadership experience in high-volume restaurants and/or bars
ability to effectively communicate in the English language
Spanish communication skills are extremely helpful
ability to apply common sense and understanding to carry out simple one or two-step instructions
ability to deal with standardized situations with only occasional or no variables
ability to mathematically compute proper change and accurately settle checks
ability to apply common sense understanding to carry out multi-step instructions
ability to deal with quickly changing situations with many variables
ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits
must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision
must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications

Job Duties

Follow proper Twin Peaks Girl audition guidelines
uphold standards of cleanliness per health code and periodic quality assurance checks
ensure that alcohol is always served responsibly and in accordance with the law
drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
hold kitchen staff accountable to standards, safety, and sanitation guidelines
responsibly handle cash, including assigning drawers, computing employee checkouts, and bank deposits
respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
effectively coach and counsel
effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
hold team members accountable to standards and be willing to correct standards that are not met in any area including Image & Costume Guidelines
maintain organized and updated training schedules, programs and materials for new employees
effectively execute training and development programs including personal development
consistently manage the execution of Performance Based Scheduling
practice sound inventory control
dress and act professionally each day to set a good example for all employees