Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Commuter Benefits
flexible spending accounts
Dependent care accounts
development opportunities
Job Description
Shake Shack is a renowned hospitality brand known for its commitment to delivering outstanding food and exceptional guest experiences. Founded by Danny Meyer, the company began as a humble hot dog cart in New York City's iconic Madison Square Park. The vision behind Shake Shack has always revolved around high-quality service, community involvement, and the hospitality values rooted in fine dining. Today, Shake Shack is recognized as one of the fastest-growing restaurant chains, famous for its welcoming atmosphere and dedication to doing the right thing for its guests, employees, and neighborhoods.
Shake Shack's mission statement "Stand For Something Good" reflects its deep commitment to ethical business practices and social responsibility. The brand emphasizes creating meaningful experiences for its customers and fostering a supportive and inclusive workplace for its team members, often referred to as the #ShackFam. This culture supports employee growth through hands-on mentorship, continuous training, and ample opportunities for upward mobility within the company. In addition to offering a fun and collaborative environment, Shake Shack encourages its people to bring their authentic selves to work and contribute ideas that help shape the company’s future.
The role of the Restaurant Manager at Shake Shack is a vital position focused on operating a high-volume, fast-paced establishment with an unwavering emphasis on hospitality excellence. As a Restaurant Manager, you are responsible for overseeing daily restaurant operations to ensure that every guest leaves satisfied and every team member is motivated to perform at their best. This position requires leadership skills centered around coaching, team development, and driving operational success. You'll manage everything from training employees on Shack procedures to ensuring compliance with health and safety standards. Your influence extends beyond the restaurant, as the role involves promoting the Shake Shack brand within the local community through events and word-of-mouth marketing.
Operating at Shake Shack means embracing flexibility and understanding the financial and operational nuances of running a successful restaurant. Candidates with experience in personnel management, food preparation, sanitation, and security will thrive here. Food handler certification is preferred, and a willingness to work flexible hours is essential for managing shifts and restaurant needs effectively. Through weekly pay, performance bonuses, exclusive meal discounts, and comprehensive insurance and retirement benefits, the company invests in its people’s well-being and professional development. Shake Shack’s benefits package also includes paid parental leave, paid time off, and robust employee assistance programs, ensuring employees feel supported at every stage.
Shake Shack's mission statement "Stand For Something Good" reflects its deep commitment to ethical business practices and social responsibility. The brand emphasizes creating meaningful experiences for its customers and fostering a supportive and inclusive workplace for its team members, often referred to as the #ShackFam. This culture supports employee growth through hands-on mentorship, continuous training, and ample opportunities for upward mobility within the company. In addition to offering a fun and collaborative environment, Shake Shack encourages its people to bring their authentic selves to work and contribute ideas that help shape the company’s future.
The role of the Restaurant Manager at Shake Shack is a vital position focused on operating a high-volume, fast-paced establishment with an unwavering emphasis on hospitality excellence. As a Restaurant Manager, you are responsible for overseeing daily restaurant operations to ensure that every guest leaves satisfied and every team member is motivated to perform at their best. This position requires leadership skills centered around coaching, team development, and driving operational success. You'll manage everything from training employees on Shack procedures to ensuring compliance with health and safety standards. Your influence extends beyond the restaurant, as the role involves promoting the Shake Shack brand within the local community through events and word-of-mouth marketing.
Operating at Shake Shack means embracing flexibility and understanding the financial and operational nuances of running a successful restaurant. Candidates with experience in personnel management, food preparation, sanitation, and security will thrive here. Food handler certification is preferred, and a willingness to work flexible hours is essential for managing shifts and restaurant needs effectively. Through weekly pay, performance bonuses, exclusive meal discounts, and comprehensive insurance and retirement benefits, the company invests in its people’s well-being and professional development. Shake Shack’s benefits package also includes paid parental leave, paid time off, and robust employee assistance programs, ensuring employees feel supported at every stage.
Job Requirements
- High school diploma or equivalent
- 2-3 years of relevant restaurant management experience
- working knowledge of sanitation and health regulations
- ability to lead and motivate a team
- strong organizational and communication skills
- flexible availability to work various shifts
- food handler certification preferred
Job Qualifications
- 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
- working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- must exhibit an aptitude for leading, coaching, and driving excellence at every level
- understanding of financial aspects of business operations
- food handler certification, preferred
- willingness to work flexible hours
Job Duties
- Manage daily restaurant operations to ensure superior service and guest satisfaction
- train team members on all aspects of the Shack operations
- motivate and manage team members to provide highest level of hospitality
- demonstrate leadership with a focus on coaching and achieving excellence
- develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
- ensure compliance with sanitation and safety regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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