Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Pre-tax commuter benefits
flexible spending accounts
Dependent care accounts
development opportunities
Job Description
Shake Shack is a pioneering hospitality company that began humbly as a hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, a prominent figure in the hospitality industry and best-selling author of "Setting the Table," Shake Shack embodies a strong commitment to quality, community, and exceptional service. What started as a small venture giving back all proceeds to park beautification efforts quickly evolved into a permanent stand and eventually a widely recognized global brand that continues to expand rapidly. At its core, Shake Shack thrives on delivering high-quality food paired with a warm, enthusiastic hospitality environment, maintaining its philosophy to "Stand For Something Good" by fostering community spirit and sustainability.
The company prides itself on its inclusive and supportive work culture that puts its people first. Employees, often called the #ShackFam, enjoy an environment that promotes fun, learning, collaboration, and growth. As one of the fastest-growing brands in the hospitality industry, Shake Shack offers ample opportunities for career development, mentorship, and training. With a deep history rooted in fine dining and community care, Shake Shack aims to not only delight guests with excellent service and food but also positively impact the communities where they operate.
This particular role is for a Shack Management position based in Wilmington, NC, at the 915 Military Cutoff Road location. It is a full-time opportunity that involves overseeing daily restaurant operations to ensure exemplary guest experiences and operational excellence. The restaurant manager will be responsible for training and motivating team members, managing workflow, ensuring compliance with health and safety regulations, and developing community engagement initiatives to promote the brand locally.
Beyond day-to-day management, this role is focused on leadership and team development, highlighting coaching and performance excellence as pillars of success. The ideal candidate will bring significant restaurant management experience, possess a strong understanding of restaurant operations including personnel management, food preparation, purchasing, sanitation, and financial management, and show a passion for leading teams in a fast-paced environment. Shake Shack offers competitive pay, weekly bonuses, corporate discounts, and comprehensive benefits including medical, dental, vision insurance, paid time off, and retirement plans, all designed to reward and support its team members.
Joining Shake Shack means becoming part of a company dedicated to creating memorable dining experiences, supporting its employees, and making a positive social impact. Team members are encouraged to bring their authentic selves to work, contribute ideas, and grow within a company that recognizes and values their efforts. Shake Shack is also an equal opportunity employer committed to diversity, equity, and inclusion with an employment process free of bias based on race, gender, age, disability, and other protected categories. This role is ideal for candidates seeking a dynamic hospitality management career within a respected and rapidly growing brand committed to excellence and community values.
The company prides itself on its inclusive and supportive work culture that puts its people first. Employees, often called the #ShackFam, enjoy an environment that promotes fun, learning, collaboration, and growth. As one of the fastest-growing brands in the hospitality industry, Shake Shack offers ample opportunities for career development, mentorship, and training. With a deep history rooted in fine dining and community care, Shake Shack aims to not only delight guests with excellent service and food but also positively impact the communities where they operate.
This particular role is for a Shack Management position based in Wilmington, NC, at the 915 Military Cutoff Road location. It is a full-time opportunity that involves overseeing daily restaurant operations to ensure exemplary guest experiences and operational excellence. The restaurant manager will be responsible for training and motivating team members, managing workflow, ensuring compliance with health and safety regulations, and developing community engagement initiatives to promote the brand locally.
Beyond day-to-day management, this role is focused on leadership and team development, highlighting coaching and performance excellence as pillars of success. The ideal candidate will bring significant restaurant management experience, possess a strong understanding of restaurant operations including personnel management, food preparation, purchasing, sanitation, and financial management, and show a passion for leading teams in a fast-paced environment. Shake Shack offers competitive pay, weekly bonuses, corporate discounts, and comprehensive benefits including medical, dental, vision insurance, paid time off, and retirement plans, all designed to reward and support its team members.
Joining Shake Shack means becoming part of a company dedicated to creating memorable dining experiences, supporting its employees, and making a positive social impact. Team members are encouraged to bring their authentic selves to work, contribute ideas, and grow within a company that recognizes and values their efforts. Shake Shack is also an equal opportunity employer committed to diversity, equity, and inclusion with an employment process free of bias based on race, gender, age, disability, and other protected categories. This role is ideal for candidates seeking a dynamic hospitality management career within a respected and rapidly growing brand committed to excellence and community values.
Job Requirements
- 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
- Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Aptitude for leading, coaching, and driving excellence at every level
- Understanding of financial aspects of business operations
- Food handler certification preferred
- Willingness to work flexible hours
Job Qualifications
- 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Must exhibit an aptitude for leading, coaching, and driving excellence at every level
- Understanding of financial aspects of business operations
- Food handler certification, preferred
- Willingness to work flexible hours
Job Duties
- Manage daily restaurant operations to ensure superior service and guest satisfaction
- Train team members on all aspects of the Shack operations
- Motivate and manage team members to provide highest level of hospitality
- Demonstrate leadership with a focus on coaching and achieving excellence
- Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
- Ensure compliance with sanitation and safety regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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