Restaurant Manager

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Commuter Benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a globally recognized fast-casual restaurant chain that began as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the CEO of Union Square Hospitality Group and author of "Setting the Table," Shake Shack has grown into one of the fastest-growing hospitality brands known for its dedication to quality food and exceptional guest experiences. The company’s philosophy centers around "Standing For Something Good," which underscores their commitment to community involvement, sustainability, and putting their people first. Shake Shack offers a vibrant and inclusive work environment where every team member, known as part of the #ShackFam, can thrive through hands-on mentorship, comprehensive training, and growth opportunities. Their dedication extends beyond just serving great food to fostering a positive culture that values collaboration, diversity, and the well-being of their employees and guests.

At the Shake Shack location in Canal Place, New Orleans, the company is seeking a full-time Shack Management professional to lead daily restaurant operations. This role is key to maintaining the brand’s reputation for superior service, quality, and hospitality. The successful candidate will oversee daily operations ensuring high standards of guest satisfaction, manage and motivate a dynamic team, and uphold health and safety regulations. With the responsibility to train team members on all aspects of Shack operations, the manager plays a pivotal role in delivering an unforgettable customer experience and supporting the overall growth of the restaurant. Beyond internal management, the role requires strategic community engagement through promotional activities and events that strengthen the Shack Shack brand locally.

The ideal Shack Manager will bring 2-3 years of experience in a high-volume, fast-paced restaurant setting with a strong understanding of restaurant business operations, personnel management, and financial acumen. Leadership skills focused on coaching, motivation, and excellence are crucial, alongside a working knowledge of sanitation and safety standards and the ability to work flexible hours. Shake Shack offers competitive weekly pay with performance bonuses, comprehensive benefits including medical, dental, vision, employer-paid life and disability insurance, and a 401k plan with company match. Additional perks include meal discounts, exclusive corporate offers, paid time off, parental leave, employee assistance programs, and various commuter and flexible spending benefits. Joining Shake Shack means becoming part of a vibrant team where you can contribute meaningfully, grow your career, and be a part of a brand with a strong mission and community focus.

Job Requirements

2-3 years of restaurant management experience
knowledge of personnel management, food preparation, purchasing, sanitation, health codes, and security
leadership and coaching skills
understanding of financial business operations
food handler certification preferred
ability to work flexible hours

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
must exhibit an aptitude for leading, coaching, and driving excellence at every level
understanding of financial aspects of business operations
food handler certification, preferred
willingness to work flexible hours

Job Duties

manage daily restaurant operations to ensure superior service and guest satisfaction
train team members on all aspects of the Shack operations
motivate and manage team members to provide highest level of hospitality
demonstrate leadership with a focus on coaching and achieving excellence
develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
ensure compliance with sanitation and safety regulations