Restaurant Manager

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Exclusive corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401K with company match

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

Pre-tax parking benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a globally recognized hospitality brand known for its commitment to quality food, exceptional service, and community involvement. Founded by Danny Meyer in New York City's Madison Square Park, it began as a humble hot dog cart and rapidly grew into a beloved fast-casual dining destination. Shake Shack is dedicated to putting people first—both its customers and its employees—and strives to create an inclusive and engaging workplace. With a focus on sustainability, culinary excellence, and social responsibility, Shake Shack consistently delivers enjoyable and memorable experiences to its guests across its expanding portfolio of restaurants.

As one of the fastest-growing hospitality brands, Shake Shack offers a dynamic work environment fueled by teamwork, innovation, and care for the community. Employees, affectionately known as the #ShackFam, benefit from hands-on mentorship, training programs, and clear opportunities for professional growth. The company emphasizes the importance of standing for something good in every aspect of its operations, from internal culture to community outreach and brand promotion.

The role of Restaurant Manager at Shake Shack is a pivotal leadership position responsible for overseeing daily restaurant operations and ensuring superior guest experiences. The manager leads by example, fostering a positive, inclusive, and high-energy environment while driving operational excellence. This position demands a proactive approach to team training, motivation, and management, as well as keen attention to food safety, sanitation, and local regulations. Additionally, the Restaurant Manager plays a key role in building the brand locally through community events and word-of-mouth marketing. The opportunity also involves managing financial aspects such as budgeting and cost control, supporting Shake Shack's commitment to sustainability and quality. With flexible hours and a focus on collaboration, this role offers meaningful impact within a fast-paced, customer-oriented setting where your leadership directly contributes to the company’s growth and reputation.

Job Requirements

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Aptitude for leading, coaching, and driving excellence
Understanding of financial aspects of business operations
Food handler certification preferred
Willingness to work flexible hours

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Aptitude for leading, coaching, and driving excellence
Understanding of financial aspects of business operations
Food handler certification preferred
Willingness to work flexible hours

Job Duties

Manage daily restaurant operations to ensure superior service and guest satisfaction
Train team members on all aspects of the Shack operations
Motivate and manage team members to provide highest level of hospitality
Demonstrate leadership with a focus on coaching and achieving excellence
Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
Ensure compliance with sanitation and safety regulations