Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Dunkin' is a leading restaurant franchise known for its commitment to delivering high-quality coffee, baked goods, and fast, friendly service to customers. As a popular and established brand in the restaurant industry, Dunkin' operates a vast network of franchise locations that consistently uphold their brand standards and prioritize customer satisfaction. This company places a strong emphasis on operational excellence, team leadership, and creating a welcoming environment for every guest who walks through their doors. Dedicated to quality and innovation, Dunkin' supports its franchise partners with comprehensive training programs, robust operational systems, and ongoing support to ensure each restaurant maintains a competitive edge in the market.
The Restaurant Manager position at Dunkin' plays a crucial role in maintaining these high standards and ensuring the successful operation of a single restaurant location. This full-time leadership role involves not only managing day-to-day restaurant functions but also fostering a positive, team-oriented work culture that motivates staff to deliver exceptional guest experiences. The Restaurant Manager is responsible for recruiting, training, and supervising all team members including shift leaders, bakers, and other support staff, ensuring that everyone performs their duties according to Dunkin's standards and franchisee policies. In addition to leadership responsibilities, this role requires hands-on involvement with operational tasks such as cash management, inventory control, and adherence to health and safety regulations.
In this role, the Restaurant Manager will take an active approach to boosting sales performance through effective team management and strategic operational practices. They implement training initiatives designed to enhance employee skills and service standards, lead by example exhibiting strong work ethic and professionalism, and maintain a guest-focused culture that drives satisfaction and loyalty. The Restaurant Manager also handles guest feedback proactively, using insights to elevate service quality and address any recurring challenges swiftly. Financial stewardship is another significant aspect of this position, with close monitoring of food and labor costs, inventory levels, and waste management to maximize profitability.
Furthermore, as a key representative of the Dunkin' brand within the local community, the Restaurant Manager is encouraged to build relationships, identify partnership opportunities, and stay abreast of industry trends and competitor activities to drive business growth. The position requires excellent communication skills for conveying restaurant goals and results effectively to team members and coordinating with Dunkin' and the Inspire Brands Field Operations team as appropriate. This role not only demands operational and leadership expertise but also the ability to adapt to change, inspire a diverse workforce, and contribute to the ongoing success of the restaurant franchise system.
The Restaurant Manager position at Dunkin' plays a crucial role in maintaining these high standards and ensuring the successful operation of a single restaurant location. This full-time leadership role involves not only managing day-to-day restaurant functions but also fostering a positive, team-oriented work culture that motivates staff to deliver exceptional guest experiences. The Restaurant Manager is responsible for recruiting, training, and supervising all team members including shift leaders, bakers, and other support staff, ensuring that everyone performs their duties according to Dunkin's standards and franchisee policies. In addition to leadership responsibilities, this role requires hands-on involvement with operational tasks such as cash management, inventory control, and adherence to health and safety regulations.
In this role, the Restaurant Manager will take an active approach to boosting sales performance through effective team management and strategic operational practices. They implement training initiatives designed to enhance employee skills and service standards, lead by example exhibiting strong work ethic and professionalism, and maintain a guest-focused culture that drives satisfaction and loyalty. The Restaurant Manager also handles guest feedback proactively, using insights to elevate service quality and address any recurring challenges swiftly. Financial stewardship is another significant aspect of this position, with close monitoring of food and labor costs, inventory levels, and waste management to maximize profitability.
Furthermore, as a key representative of the Dunkin' brand within the local community, the Restaurant Manager is encouraged to build relationships, identify partnership opportunities, and stay abreast of industry trends and competitor activities to drive business growth. The position requires excellent communication skills for conveying restaurant goals and results effectively to team members and coordinating with Dunkin' and the Inspire Brands Field Operations team as appropriate. This role not only demands operational and leadership expertise but also the ability to adapt to change, inspire a diverse workforce, and contribute to the ongoing success of the restaurant franchise system.
Job Requirements
- Basic computer skills
- fluent in spoken and written English or the predominant language in your market
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- college degree preferred
Job Qualifications
- Basic computer skills
- fluent in spoken and written English or predominant language in your market
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- college degree preferred
- strong analytical skills and business acumen
- ability to train and develop a team including giving positive and constructive feedback
- guest focused
- time management
- ability to manage conflict
- problem solving
- motivating others
Job Duties
- Able to perform all responsibilities of restaurant team members
- recruit, hire, train and supervise restaurant team members including shift leaders, team members, bakers and other support staff
- foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
- implement training programs to enhance team member skills and performance
- lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
- oversee day-to-day operations including opening and closing procedures, cash management, inventory control, and following of brand standards and systems
- ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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