Restaurant Manager

Quality Brand Group LLC is a reputable franchisee operating multiple Dunkin' locations across several states including Arizona, Colorado, Florida, Nevada, and Texas. As a multi-store franchisee, Quality Brand Group is dedicated to fostering a work environment that encourages personal growth, development, and a strong team spirit. The company prides itself on training and empowering passionate employees who are committed to delivering memorable and friendly guest experiences every day. At Quality Brand Group, respect and dignity are cornerstones of the workplace culture for both team members and guests, creating a supportive and welcoming atmosphere.

The Restaurant Manager role at Quality Brand Group is integral to the successful operation of each Dunkin' store. This leadership position carries the responsibility of overseeing the effective recruitment, training, and development of team members to maintain high standards of service and cleanliness. A Restaurant Manager is expected to lead by example and be fully engaged with the needs of both customers and employees while continuously striving to enhance store performance and guest satisfaction. The position involves managing daily store operations with a strong focus on cost efficiency, sales targets, and profitability, with accountability for the store's full profit and loss statement. This managerial role requires a hands-on approach during assigned shifts to ensure all products meet operational and quality standards and to supervise the delivery of excellent service by the staff.

In addition to managing day-to-day restaurant functions, the Restaurant Manager provides leadership, direction, and motivation to the team, including assistant managers and shift leaders, or at times managing employees directly. This includes coaching, counseling, disciplinary actions, promotions, and terminations at the store level. Operational excellence is a key focus, with an emphasis on achieving 100 percent guest satisfaction. The Restaurant Manager is responsible for training and developing team members to ensure consistent quality performance and for managing critical operational tasks such as purchasing, scheduling, sales, and facility maintenance.

Candidates for this role should have prior experience in the food service industry and hold certifications such as Food Safety or Serve Safe. Effective communication skills, an ability to work independently, and a proactive problem-solving mindset are essential qualities for success. This role demands physical capability to handle restaurant equipment and tasks that require lifting and manual dexterity. Overall, this dynamic leadership position offers an opportunity for professionals passionate about food service management to grow within a vibrant franchise environment committed to excellence and team success.