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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $61,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Team recognition programs
Job Description
Metro Franchising is a prominent multi-brand operator recognized for its outstanding achievements in the franchise industry, including being named Multi-Brand Operator of the Year in 2016 and 2017. With over 20 years of experience, Metro Franchising has established itself as one of the largest Dunkin' Donuts and Baskin Robbins franchisees in the Regional New York Metro area, operating stores throughout Brooklyn, Queens, Bronx, Nassau, and Suffolk Counties. The organization prides itself on its People First culture, emphasizing quality service and guest satisfaction as core values. This dedication has contributed significantly to its sustained growth and success.
The company believes... Show More
The company believes... Show More
Job Requirements
- high school diploma or equivalent
- at least 18 years of age (where applicable)
- restaurant, retail, or supervisory experience
- completion of all required training including ServSafe certification
- ability to communicate effectively both verbally and in writing
- strong math and financial management skills
Job Qualifications
- high school diploma or equivalent
- able to clearly express oneself verbally and in writing in English
- math and financial management skills
- restaurant, retail, or supervisory experience
- at least 18 years of age (where applicable)
- guest focus
- passion for results
- problem solving and decision making
- building effective teams
- conflict management
- developing direct reports and others
Job Duties
- promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
- hire, train, and develop the right people and plan staffing levels to meet guest and business needs
- continuously learn while passing on knowledge and skills to help others develop and grow
- hold themselves and team accountable for responsibilities and results
- hold guests as highest priority and role model exceptional guest service
- lead by example and promote an environment where there is a sense of urgency to satisfy guests
- ensure brand standards and systems are executed
- engage and empower team to develop solutions that drive business results
- complete all required training including ServSafe certification
- drive sales through effective execution of restaurant standards and marketing initiatives
- delegate and lead processes to control labor costs, food costs, and cash
- ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness
- analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals
- comply with all restaurant, brand, and franchisee policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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