Restaurant Manager

Metro Franchising is a prominent multi-brand operator recognized for its outstanding achievements in the franchise industry, including being named Multi-Brand Operator of the Year in 2016 and 2017. With over 20 years of experience, Metro Franchising has established itself as one of the largest Dunkin' Donuts and Baskin Robbins franchisees in the Regional New York Metro area, operating stores throughout Brooklyn, Queens, Bronx, Nassau, and Suffolk Counties. The organization prides itself on its People First culture, emphasizing quality service and guest satisfaction as core values. This dedication has contributed significantly to its sustained growth and success.

The company believes in fostering career development and internal growth, evident from its management team, which is filled predominantly by individuals who began their careers as store-level employees. Approximately 90 percent of the field leadership started in the restaurants, illustrating the strong emphasis on personal advancement and professional growth within the organization. Metro Franchising also champions inclusivity and equal employment opportunity, promoting a workplace where diversity is valued and respected.

Metro Franchising embraces a mission centered on delivering results through teamwork, quality, integrity, and consistency. The company cultivates a supportive environment where each employee's contributions are recognized and rewarded, reflecting a deep commitment to employee engagement and satisfaction. Additionally, the company actively supports local communities by aligning with charitable organizations such as The Joy in Childhood Foundation, St. Jude Children’s Research Hospital, The Viscardi School, and The Family Center for Autism. This commitment underscores Metro Franchising’s role not just as a business leader but also as a community partner.

The Restaurant Manager position is a full-time, exempt role based in Oakland Gardens, New York. The successful candidate will play a critical leadership role in driving the operational success of the Dunkin' Donuts location. The pay rate starts at $1,275 per week, reflecting the importance of this leadership position within the company.

As a Restaurant Manager, the individual will be responsible for overseeing the daily operations to ensure the delivery of excellent guest experiences and the achievement of profitable sales targets. This leadership role involves team development, promoting a positive work environment, coaching employees, and recognizing achievements. The Restaurant Manager will manage staffing to meet both guest and business needs, ensuring continuous team learning and accountability for results.

Operational excellence is crucial in this role, with a strong focus on guest satisfaction, brand standards, and effective execution of systems. The manager will lead by example in providing exceptional customer service while fostering a team environment that motivates and empowers employees. Responsibilities include ensuring food safety standards, such as completing ServSafe certification, and maintaining a clean, safe environment for both guests and staff.

Profitability targets require the Restaurant Manager to drive sales through implementing marketing initiatives and controlling operational costs including labor, food, and cash management. The manager will perform regular analyses of business performance and work with the team to develop action plans to meet goals. Compliance with all company, brand, and franchise policies is mandatory, alongside a commitment to operational safety and security through preventative maintenance.

This role demands strong communication skills, financial acumen, and supervisory experience, ideally within restaurant or retail environments. Candidates should possess a high school diploma or equivalent and be at least 18 years old where applicable. The ability to anticipate and exceed guest needs, problem solve effectively, and build and manage cohesive teams is essential. Metro Franchising looks for passion, professionalism, and a commitment to excellence in every Restaurant Manager, ensuring that each location offers a memorable and satisfying experience for every guest served.