Restaurant Manager

Smashburger is a rapidly expanding fast-casual restaurant chain known for its commitment to serving better burgers with exceptional service and teamwork. Since opening its first location in 2007, Smashburger has focused on creating a unique dining experience that emphasizes quality food and a positive work environment. The company prides itself on its diverse and inclusive culture, ensuring all team members are treated fairly and provided opportunities for growth and development. With an average of 10 new restaurants opening annually, Smashburger invests heavily in internal training and career advancement pathways, fostering a strong foundation for employee success.

The role of Restaurant Manager at Smashburger is pivotal to maintaining and enhancing the brand’s standards of excellence. Reporting directly to the Restaurant General Manager, Restaurant Managers lead the efforts to ensure superior customer experiences and efficient operational practices across the restaurant. This management position requires overseeing the performance of multiple shift leaders and employees, promoting a fun and positive workplace culture, and ensuring all team members are properly trained and recognized for their contributions. Using innovative training tools such as SmashConnect and the company’s learning management system, the Restaurant Manager supports continuous employee development and effective performance management.

Beyond team leadership, this role involves stringent adherence to operational excellence. Restaurant Managers at Smashburger are responsible for overseeing daily operational checklists, including line checks, uniform standards, and cash handling procedures to minimize losses. They continuously monitor guest satisfaction metrics such as NPS and OSAT, uphold food safety standards compliant with local health regulations, and execute cost of goods sold (COGS) management by controlling inventory and food ordering processes. Scheduling is also a critical component, requiring managers to use company forecasting tools to build labor schedules that align with sales trends while maintaining budgeted labor percentages.

Smashburger embraces a comprehensive benefits package that supports work-life balance and employee well-being, including quarterly bonuses, paid time off, medical, dental, and vision plans, 401K matching, and flexible schedules. The organization values integrity, strong communication skills, and a passion for delivering an outstanding guest experience. With a supportive, family-friendly environment and fast-track opportunities for career growth, the Restaurant Manager position at Smashburger is an ideal opportunity for professionals seeking to advance their management careers in the dynamic restaurant industry.