Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,000.00 - $75,000.00
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Work Schedule

Standard Hours
Day Shifts

Job Description

The Restaurant Manager position is a vital leadership role within a dynamic dining establishment. Our restaurant prides itself on delivering exceptional guest experiences and maintaining a supportive, efficient staff environment. As a prominent player in the hospitality sector, we focus on quality service, operational excellence, and fostering a team-oriented culture to ensure customer satisfaction and business growth. This role is essential in bridging the gap between management and operational staff, ensuring standards are met across all aspects of service and restaurant operations. The position reports directly to the General Manager and Assistant General Manager, helping to oversee the daily functions of the restaurant with a particular emphasis on guest and staff relations, operational efficiency, and maintaining the company’s core values.

The Restaurant Manager assists in managing all facets of the restaurant including opening and closing duties, staff supervision, customer service, and operational oversight. The role involves hands-on management of dining and service areas, troubleshooting and resolving guest concerns, overseeing employee performance, and participating in inventory management. The manager plays a strategic role in maintaining high standards and operational compliance by conducting pre-shift meetings, creating weekly floor charts, managing reservation platforms like Open Table, and ensuring restaurant supplies and par levels are well maintained. Collaboration with the Beverage Manager for inventory management of wines and liquors further highlights the managerial scope.

This leadership position requires a thorough understanding of all restaurant roles including servers, bussers, food runners, bartenders, and hosts, enabling the manager to teach and enforce proper protocols that align with the restaurant's core values. The Restaurant Manager also contributes to continual improvement by advising senior management on operational enhancements and staff management techniques. The role demands a hands-on approach, excellent communication skills, problem-solving abilities, and a passion for hospitality excellence.

Employment type is generally full-time, and salary is commensurate with experience and industry standards, reflecting the importance and scope of this managerial role in a fast-paced, guest-focused environment. By joining this team, the Restaurant Manager becomes an integral part of an organization dedicated to delivering superior dining experiences while fostering a positive workplace culture and team growth.

Job Requirements

  • High school diploma or equivalent
  • 1-2 years experience in a similar management role
  • Ability to demonstrate duties of all front-of-house positions
  • Strong guest relations skills
  • Ability to handle complaints and resolve issues
  • Knowledge of restaurant operations and management software
  • Ability to coach and manage staff
  • Excellent communication and leadership skills

Job Qualifications

  • High school diploma or equivalent
  • 1-2 years similar concept management experience
  • Ability to properly execute and demonstrate duties of servers, bussers, food runners, bartenders and hosts
  • Knowledge of wines is beneficial
  • Knowledge of cocktail making and spirits is beneficial

Job Duties

  • Demonstrates and role-models the company’s core values and leadership principles
  • Handles guest concerns, complaints, and needs according to company guidelines
  • Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors
  • Manages employee performance through coaching, recognition, and corrective action
  • Performs the duties of manager on duty by maintaining a presence in the dining room and service
  • Creates floor charts on a weekly basis
  • Performs all opening and closing duties
  • Assists with Micros and R365 updates
  • Adds Micros buttons when needed
  • Assists the General Manager with accountability of wine and liquor ordering and inventory
  • Plots Open Table reservations
  • Reviews and enters daily Avero Logbook
  • Organizes dry goods, small wares and storage areas
  • Assists in ordering par levels of restaurant supplies, checking in deliveries and maintaining proper costs of items
  • Assists in organizing and moving beverage product in absence or coordination with Beverage Manager
  • Plans for and leads pre-shift in absence of Assistant General Manager or General Manager
  • Manages back and front of house employees in absence or in conjunction with General Manager and Assistant General Manager
  • Makes recommendations to the company on ways to improve
  • Performs other duties as assigned by Director of Operations, General Manager or Assistant General Manager

Job Criteria

Experience

Mid Level (3-7 years)


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