Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,000.00
Work Schedule
Rotating Shifts
Benefits
401(k) matching
Health Insurance
Paid Time Off
Vision Insurance
Job Description
CRAVE is a highly regarded restaurant known for its vibrant dining atmosphere and exceptional commitment to guest satisfaction. As a restaurant that prides itself on blending top-notch hospitality with delicious culinary offerings, CRAVE operates with a mission to do WHATEVER it takes to make EVERY guest happy. This establishment is deeply invested in creating memorable experiences for guests by anticipating their needs, recommending exciting new dishes, and introducing new flavors that elevate the overall dining experience. CRAVE's team functions much like a family, with staff members who are passionate about delivering excellent service and fostering an inviting environment for patrons.
The role offered is for an Assistant General Manager (AGM) position, a salaried, exempt role with a competitive annual salary of $62,000. The workweek is expected to be around 50 hours, with hours varying between 8 AM and 2 AM depending on the location of the restaurant. This role is vital in supporting the General Manager to ensure that every aspect of the restaurant operates smoothly, efficiently, and in alignment with CRAVE's mission, vision, and values. The AGM plays a pivotal leadership role, combining strategic management with hands-on operational involvement.
In this position, the Assistant General Manager will be responsible for delivering superior guest interactions and maintaining strong relationships with guests. It requires managing human resources functions including recruitment, selection, staff orientation, training, scheduling, and performance management to meet or exceed company standards. Effective communication is critical in this role, with the AGM implementing regular meetings and briefings to ensure the entire team is aligned and informed. Maintaining a positive working relationship with clients, service teams, and staff is also a key component.
The position demands a sharp focus on service quality, food safety, handling, and cleanliness standards, and includes supervising service during dining hours to ensure a seamless guest experience. The AGM must be adept at responding promptly and thoughtfully to guest complaints, whether in person or electronically, to maintain customer satisfaction. Staff scheduling and approval via Hotschedules is an essential part of the job, alongside the continuous training and development of team members to maximize their performance and job satisfaction.
The successful candidate should be knowledgeable about menu selections, ingredients, presentation, and service requirements to uphold the restaurant’s high standards. Participation in employee meetings, reviews, and development programs is expected, as well as active involvement with special events held on or off the property. This role thrives on leadership that exemplifies integrity, ethical behavior, and a passion for hospitality, ensuring that every guest leaves happy and every staff member is motivated and supported to deliver their best.
The role offered is for an Assistant General Manager (AGM) position, a salaried, exempt role with a competitive annual salary of $62,000. The workweek is expected to be around 50 hours, with hours varying between 8 AM and 2 AM depending on the location of the restaurant. This role is vital in supporting the General Manager to ensure that every aspect of the restaurant operates smoothly, efficiently, and in alignment with CRAVE's mission, vision, and values. The AGM plays a pivotal leadership role, combining strategic management with hands-on operational involvement.
In this position, the Assistant General Manager will be responsible for delivering superior guest interactions and maintaining strong relationships with guests. It requires managing human resources functions including recruitment, selection, staff orientation, training, scheduling, and performance management to meet or exceed company standards. Effective communication is critical in this role, with the AGM implementing regular meetings and briefings to ensure the entire team is aligned and informed. Maintaining a positive working relationship with clients, service teams, and staff is also a key component.
The position demands a sharp focus on service quality, food safety, handling, and cleanliness standards, and includes supervising service during dining hours to ensure a seamless guest experience. The AGM must be adept at responding promptly and thoughtfully to guest complaints, whether in person or electronically, to maintain customer satisfaction. Staff scheduling and approval via Hotschedules is an essential part of the job, alongside the continuous training and development of team members to maximize their performance and job satisfaction.
The successful candidate should be knowledgeable about menu selections, ingredients, presentation, and service requirements to uphold the restaurant’s high standards. Participation in employee meetings, reviews, and development programs is expected, as well as active involvement with special events held on or off the property. This role thrives on leadership that exemplifies integrity, ethical behavior, and a passion for hospitality, ensuring that every guest leaves happy and every staff member is motivated and supported to deliver their best.
Job Requirements
- High school diploma or GED
- 3 years of supervisory experience including alcoholic beverage service
- Experience managing POS systems and daily cash controls
- Knowledge of cash register operations, cash handling procedures and reconciliation of multiple cash banks and reports
- Strong customer service skills
- Ability to supervise, motivate and act as a role model
- Knowledge of supervisory practices and procedures
- Effective communication, problem solving, planning and organizational skills
- Ability to contribute innovative ideas
- Strong time management and prioritization skills
- Ability to delegate tasks
- Ability to work both independently and as part of a team
- Good judgment and decision making skills
- Ability to multitask and maintain focus amid interruptions
- High standards of personal integrity and ethical behavior
- Proficiency in Microsoft Office
- Knowledge of POS and scheduling software like Aloha, Compeat, Tripleseat and Hotschedules
- ServSafe or Department of Health certification
Job Qualifications
- High school diploma or GED
- 3 years of experience, supervisory experience including alcoholic beverage service
- Experience managing POS systems and daily cash controls
- Operational knowledge of the cash register, cash handling procedures and reconciliation of multiple cash banks and reports
- Strong customer service experience, knowledge of customer service techniques and high quality consciousness
- Ability to supervise and motivate others while acting as a role model, knowledge of supervisory practices and procedures
- Effective communication, problem solving, planning, organizational, and creative skills
- Desire to contribute with innovative ideas
- Ability to manage time effectively and prioritize tasks for efficient service
- Ability to delegate tasks effectively
- Ability to work independently as well as in a team
- Demonstrates good judgment and decision making skills
- Ability to multi-task as well as stay on task and concentrate with constant interruptions
- Conformity to the highest standards of personal integrity and ethical behavior
- Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
- Knowledge of Aloha, Compeat, Tripleseat and Hotschedules a plus
- ServSafe or Department of Health certification a plus
Job Duties
- Provide positive and proactive interaction with guests and maintains great relationships with guests
- Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria
- Implements and maintains effective two-way communication systems which reach all staff (Pre meal, weekly, monthly meetings)
- Maintain a positive working relationship with clients and service teams
- Ensures timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met in all service areas
- Supervises service during dining hours
- Responds to guest complaints in person at the time of the complaint or via e-mail for electronically received complaints
- Schedules staff and approves Hotschedules shift pickups
- Carry out training and development of all staff to enable them to carry out their own duties and responsibilities
- Trains staff in proper execution of their job duties
- Conduct a briefing of front of house supervisors prior to the beginning of service to ensure complete communication to necessary staff
- Maintain knowledge of service requirements detailed menu selections, major ingredients appearance, texture garnish and presentation
- Participate in employee meetings, reviews and development
- Assist with events on and off property
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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