Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Church's Chicken is a renowned quick service restaurant chain that has been serving quality comfort food for over 60 years. Known for its dedication to making a positive difference in people's lives, Church's Chicken prides itself on providing a warm, welcoming environment where both guests and employees can thrive. This establishment is committed to offering real comfort food made with care and passion, making it stand out in the fast-paced quick service restaurant industry. As an equal employment opportunity employer, Church's Chicken ensures a diverse and inclusive workplace, free from discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.
The role of the General Manager at Church's Chicken is pivotal to maintaining the high standards and successful operation of a single restaurant location. This leadership position requires a passionate individual focused on delivering a high-quality, value-oriented dining experience characterized by friendly, quick, and accurate service within a clean and safe environment. The General Manager is responsible and accountable for all business activities at their location, ensuring that sales goals are met while controlling expenses within budget. This role involves creating an engaged team environment where staff members are motivated, encouraged to develop their skills, and committed to exceptional service.
The General Manager typically oversees direct reports such as an Assistant Restaurant General Manager and/or Shift Leader, with the number varying according to the restaurant's size and sales volume. This role demands strong operational skills including budget management, labor law compliance, inventory control, and equipment maintenance. The General Manager also plays a vital role in customer relations, directly addressing guest complaints using a customer-centric approach, and continuously seeking feedback to improve service and food quality.
Additionally, the General Manager is responsible for training team members regularly, providing constructive feedback, and fostering a positive workplace culture that rewards performance and encourages fun. Compliance with all federal, state, and local laws and company policies is essential. The position requires flexibility in working hours, including availability on weekends with a weekly commitment of 50 to 55 hours. Candidates must possess excellent interpersonal skills, basic computer proficiency, and a strong understanding of restaurant operations, labor costing, and profit and loss statements.
This career opportunity at Church's Chicken is ideal for someone hungry for a dynamic, fast-paced, and rewarding work environment where dedication to customer satisfaction and team development leads to personal and professional growth. Join Church's Chicken and be part of a legacy that has empowered hardworking individuals to achieve their potential and impact their communities through excellent service and quality comfort food.
The role of the General Manager at Church's Chicken is pivotal to maintaining the high standards and successful operation of a single restaurant location. This leadership position requires a passionate individual focused on delivering a high-quality, value-oriented dining experience characterized by friendly, quick, and accurate service within a clean and safe environment. The General Manager is responsible and accountable for all business activities at their location, ensuring that sales goals are met while controlling expenses within budget. This role involves creating an engaged team environment where staff members are motivated, encouraged to develop their skills, and committed to exceptional service.
The General Manager typically oversees direct reports such as an Assistant Restaurant General Manager and/or Shift Leader, with the number varying according to the restaurant's size and sales volume. This role demands strong operational skills including budget management, labor law compliance, inventory control, and equipment maintenance. The General Manager also plays a vital role in customer relations, directly addressing guest complaints using a customer-centric approach, and continuously seeking feedback to improve service and food quality.
Additionally, the General Manager is responsible for training team members regularly, providing constructive feedback, and fostering a positive workplace culture that rewards performance and encourages fun. Compliance with all federal, state, and local laws and company policies is essential. The position requires flexibility in working hours, including availability on weekends with a weekly commitment of 50 to 55 hours. Candidates must possess excellent interpersonal skills, basic computer proficiency, and a strong understanding of restaurant operations, labor costing, and profit and loss statements.
This career opportunity at Church's Chicken is ideal for someone hungry for a dynamic, fast-paced, and rewarding work environment where dedication to customer satisfaction and team development leads to personal and professional growth. Join Church's Chicken and be part of a legacy that has empowered hardworking individuals to achieve their potential and impact their communities through excellent service and quality comfort food.
Job Requirements
- High school diploma or GED required
- One year of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
- Must have a valid driver’s license and proof of valid insurance
- Must be able to work a minimum of 50 to 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Qualifications
- High school diploma or GED
- One year of supervisory experience in the restaurant industry
- Valid driver’s license and proof of valid insurance
- Ability to work a minimum of 50 to 55 hours per week including weekends
- Knowledge of restaurant policies, practices, operational and human resources procedures
- Knowledge of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in coaching, counseling, and developing employees
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Conflict resolution skills
- Ability to create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and assist in the development of new skills
- Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintains a clean and safe restaurant for guests and team members
- Responsible for budgets and makes adjustments as needed
- Ensures compliance with labor laws
- Understands, enforces and adheres to all company policies and procedures
- Maintains restaurant inventory and ensures accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepares and analyzes operation reports
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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