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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Job Description
Church's Chicken is a well-established quick service restaurant known for its genuine comfort food and exceptional customer experience. With over 60 years of heritage, Church's Chicken has cultivated a reputation as a place for hard-working individuals to grow professionally and personally while serving delicious meals to a diverse community of customers. The company embraces a culture that values integrity, inclusiveness, and a commitment to quality, making it one of the cherished brands in the fast-food industry. Church's Chicken prides itself on being more than just a restaurant - it is a hub for career advancement, community connection, and creating memorable... Show More
Job Requirements
- High school diploma or GED required
- Minimum of one year supervisory experience in the restaurant industry
- Successful completion of all training and passing scores on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Ability to work a minimum of 50 to 55 hours per week with flexibility including weekends
- Knowledge of restaurant policies, practices, operational and human resources procedures
- Understanding of labor cost reporting, operating statements, and business-related reporting
- Excellent interpersonal skills for professional interactions at all levels internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees through coaching, counseling, and building strong work habits
- Commitment to improving customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Skilled in conflict resolution
- Ability to create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in person or by phone using the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to team members and identify areas for improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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