Church's Chicken logo

Restaurant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses

Job Description

Church's Chicken is a well-established quick service restaurant known for its genuine comfort food and exceptional customer experience. With over 60 years of heritage, Church's Chicken has cultivated a reputation as a place for hard-working individuals to grow professionally and personally while serving delicious meals to a diverse community of customers. The company embraces a culture that values integrity, inclusiveness, and a commitment to quality, making it one of the cherished brands in the fast-food industry. Church's Chicken prides itself on being more than just a restaurant - it is a hub for career advancement, community connection, and creating memorable dining experiences that resonate with guests beyond the plate.

The role of the General Manager at Church's Chicken presents a fantastic career opportunity for those passionate about the food service industry and delivering unparalleled guest satisfaction. The General Manager is entrusted with the leadership and operational management of a single restaurant location, ensuring that each visit provides a superior and memorable dining experience for guests. This position requires a high level of responsibility, overseeing daily business activities including achieving sales goals, controlling expenses to budget or better, and cultivating a positive work environment that empowers team members to excel. The General Manager directly supervises key roles such as Assistant Restaurant General Managers and Shift Leaders, tailoring leadership based on the size and sales volume of the restaurant.

In addition to fostering a rich guest experience, the General Manager is responsible for maintaining a safe and clean store environment, ensuring compliance with local, state, and federal regulations, and implementing company policies effectively. This role is vital in upholding Church's Chicken’s standards by continuously training and developing team members, monitoring operational reports, and managing equipment maintenance and inventory. The successful candidate must be driven by a commitment to excellence, able to balance operational efficiency with motivating and developing employees, and equipped to handle issues such as guest complaints with professionalism and care. If you are a dynamic leader who enjoys a fast-paced environment and strives to make an impact through dedication and teamwork, the General Manager role at Church's Chicken offers a fulfilling career path that combines business acumen with a heartfelt service mission. This position not only fuels career growth but also keeps you connected to a strong community legacy and a brand known for its high-quality food and service excellence.

Job Requirements

  • High school diploma or GED required
  • Minimum of one year supervisory experience in the restaurant industry
  • Successful completion of all training and passing scores on all applicable tests

Job Qualifications

  • Must have a valid driver's license and proof of valid insurance
  • Ability to work a minimum of 50 to 55 hours per week with flexibility including weekends
  • Knowledge of restaurant policies, practices, operational and human resources procedures
  • Understanding of labor cost reporting, operating statements, and business-related reporting
  • Excellent interpersonal skills for professional interactions at all levels internally and externally
  • Basic computer skills
  • Knowledge of profit and loss statements
  • Ability to implement policies and procedures
  • Skilled in developing employees through coaching, counseling, and building strong work habits
  • Commitment to improving customer satisfaction
  • Knowledge of recruiting and interviewing potential team members
  • Ability to supervise others
  • Skilled in conflict resolution
  • Ability to create and maintain a positive work environment

Job Duties

  • Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
  • Build team understanding and commitment to guest service standards
  • Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
  • Assist and resolve all guest complaints in person or by phone using the listen, apologize, satisfy and thank model
  • Ensure all incoming calls are handled promptly, courteously, and professionally
  • Direct and conduct regular training with team members
  • Provide regular feedback to team members and identify areas for improvement

Job Criteria

Experience

Mid Level (3-7 years)


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